Kayleen Gomez
Bronx,NY
Summary
To build a long-term career in front center customer service, that would allow my skills to enhance, be challenged and create a positive work environment.
Organized and dependable candidate successful at managing multiple priorities with an approachable attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hair Stylist
Blo Dry Bar
04.2018 - Current
- Maintain a consistent clientele to ensure returning clients for2 plus years, customer satisfaction rate is97.3%
- Oversee invoice tracking of client payment, supplies and tips including front cashier for the store
- Attend training to improve social settings for all clientele and co-workers
- Consistently increase profits monthly through social media promotion
- Assuring proper care of tools to maintain safety precaution
- Work with team to give the proper satisfaction and ideal dream of Customer
- Taking critique and assessments in order to improve salon experience
Operations Support Coordinator
Sheltering Arms Children and Family Services, Inc.
02.2021 - 12.2023
- Front desk, Answering phones, Monitoring
- Troubleshooting, Following up with vendors, Submitting Work orders
- Processing invoices, accounts receivable/Payable
- Keeping documentation up to date on the compliance folder
- Making service calls for Fire extinguishers, Repairs, Carpentry, Electrical, ETC
Senior Barista
Francois Payard Bakery
10.2016 - 04.2018
- Welcoming new and returning customers
- Maintain Food preparation per Bakery and Health guidelines
- Maintain opening and closing register with Zero Error
- Handling catering orders, special request and allergy orders
- Maintain inventory throughout shift to ensure smooth operation with minimal interruptions
- Answering phone to take orders and ensure positive customer service
Barista and Cashier
Au Bon Pain
01.2013 - 09.2015
- Welcoming new and returning customers
- Maintain Food preparation per Bakery and Health guidelines
- Maintain opening and closing register with Zero Error
- Handling catering orders, special request and allergy orders
- Maintain inventory throughout shift to ensure smooth operation with minimal interruptions
- Answering phone to take orders and ensure positive customer service
Education
High school diploma -
Satellite Academy High School
Bronx, NY06.2015
Skills
- Sales
- Time management
- Food safety
- Coffee experience
- Customer service
- Store management
- Sanitation
- Communication skills
- Salon software
- Driving
- Barista experience
- Maintenance
- Team management
- Front desk
- Supervising experience
- Leadership
- Human resources
- Office management
- Schematics
- Heavy lifting
- Long term care
- Facilities maintenance
- Negotiation
- Computer skills
Certification
- Cosmetology License
- Driver's License
Timeline
Operations Support Coordinator
Sheltering Arms Children and Family Services, Inc.
02.2021 - 12.2023
Hair Stylist
Blo Dry Bar
04.2018 - Current
Senior Barista
Francois Payard Bakery
10.2016 - 04.2018
Barista and Cashier
Au Bon Pain
01.2013 - 09.2015
High school diploma -
Satellite Academy High School
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