Keyhajah M. Jones
Blackwood,USA
Summary
Customer Service and Operations Specialist experienced in enhancing workflow processes and driving customer loyalty. Delivered impactful training and communication strategies that supported team initiatives and fostered a positive work environment. Focused on leveraging skills to contribute to organizational growth and creativity.
Overview
12
12
years of professional experience
Work History
Associate
Amazon
Florence, USA
08.2023 - Current
- Coordinated staffing and managed workflow processes to align with team needs.
- Streamlined team operations by coordinating staffing requirements.
- Aided in organizing workflow to enhance efficiency.
- Trained new hires and cross-trained team members to enhance team versatility.
- Supported onboarding processes for new employees and aided in cross-training of associates.
- Managed delivery driver check-in and check-out processes to maintain dock organization.
- Communicate with truck drivers and coordinate dock activity.
- Maintained safety protocols, quality standards, and productivity levels in the workplace.
Sales Associate
Impossible Kicks
Short Hills, USA
04.2023 - 07.2023
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to enhance shopping experience.
- Restocked merchandise and organized shelves, racks, and bins to maintain appealing store layout and improve product accessibility.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Customer Service Cashier
ShopRite
Turnersville, USA
05.2022 - 08.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers, resolved concerns promptly, and escalated major issues to supervisor for effective resolution.
- Resolved customer complaints while ensuring a clean and organized checkout area to enhance customer experience.
- Conducted cash counts at start and end of shifts to ensure accuracy.
- Processed coupon redemptions to apply discounts on customer purchases.
Community Service Volunteer
Goodlife Adult Day Care
East Orange, USA
01.2015 - 08.2020
- Engaged with senior citizen groups to enhance community involvement and increase program visibility.
- Provided daily meal service to clients, ensuring nourishment and support.
- Facilitated arts and crafts sessions for participants.
Education
Medical Assistant - Certificate
Stepful
02.2026 - 07.2026
High School Diploma -
Admiral William F. Halsey Jr. Health & Public Safety Academ
Elizabeth, NJSome Degree - Criminal Justice
Rutgers University
Newark, NJSkills
- Workflow Management
- Data Entry
- Inventory Management
- Excel
- Word
- Sales
- Customer Service Expert
- Communication
Timeline
Medical Assistant - Certificate
Stepful
02.2026 - 07.2026
Associate
Amazon
08.2023 - Current
Sales Associate
Impossible Kicks
04.2023 - 07.2023
Customer Service Cashier
ShopRite
05.2022 - 08.2022
Community Service Volunteer
Goodlife Adult Day Care
01.2015 - 08.2020
High School Diploma -
Admiral William F. Halsey Jr. Health & Public Safety Academ
Some Degree - Criminal Justice
Rutgers University