Keyina Mcmillan
Lakeworth,FL
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Bank of America
Boynton Beach, FL
07.2025 - Current
- Built client relationships at Bank of America banking center
- Identified client needs through consultative financial conversations
- Identified financial needs of customers and presented appropriate product and service options.
- Educated clients about various banking products available at the institution.
- Recommended credit cards, loans, and savings products
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Processed teller transactions and maintained cash accuracy
- Connected clients with mortgage and investment specialists for tailored financial advice.
- Facilitated wire transfers and direct deposits for customers.
Postal service employee
United state postal service
Boynton Beach, FL
07.2020 - 07.2025
- Unloaded sacks of incoming mail, separated letters, and transported to sorting and processing area to ensure timely delivery.
- Sorted incoming and outgoing mail using both manual and electronic mail-sorting systems to maintain accurate processing.
- Weighed packages to determine postage and satisfactory condition for mailing.
- Utilized knowledge of postal and university rules, regulations, and policies in mail preparation and delivery.
- Assisted postal service operations in various tasks.
- Scanned incoming mail using handheld tracking systems and barcodes.
- Inspected outgoing mail for correct postage, addressing, and labeling to prevent delays and ensure compliance.
Data Entry Clerk
City lien search
West palm beach, FL
05.2015 - 07.2017
- Welcomed visitors at front desk with a friendly demeanor. with friendly smile and immediate offer of knowledgeable assistance.
- Managed incoming phone calls, efficiently routing them to appropriate departments to ensure timely responses.
- Reviewed and updated information in front desk computer system.
- Answered telephone calls to deliver information, take messages, and coordinate appointment scheduling.
Education
High School Diploma -
Maverick High
Palm Springs, FLSkills
- Customer relations
- Account opening
- Relationship management
- Banking operations
- Account reconciliation
- Compliance management
- Data management
- Analytical thinking
- Problem resolution
- Problem solving
- Customer service
- Teamwork
- Relationship building
- Appointment management
- Customer service orientation
Timeline
Relationship Banker
Bank of America
07.2025 - Current
Postal service employee
United state postal service
07.2020 - 07.2025
Data Entry Clerk
City lien search
05.2015 - 07.2017
High School Diploma -
Maverick High