Keyla Alfaro
Land O' Lakes
Summary
Experienced retail leader with over 10+ years of management experience in high-volume retail environments. Proven track record of driving sales, delivering exceptional customer service, and leading teams to exceed performance goals. Skilled in operations management, staff development, and creating positive customer experiences. Seeking a retail or work-from-home opportunity where strong leadership and customer service skills can contribute to company success.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Bealls
Zephyrhills, FL
12.2018 - Current
- Support daily store operations, ensuring excellent customer service and smooth workflow
- Lead, coach, and motivate team members to meet and exceed sales goals
- Handle customer concerns professionally, resolving issues to maintain satisfaction and loyalty
- Assist with hiring, training, and scheduling staff
- Monitor inventory, merchandising, and store presentation standards
- Analyze sales performance and implement strategies to improve results
Store Manager
Lane Bryant
Tampa, FL
03.2016 - 12.2018
- Managed all aspects of store operations including sales, staffing, and inventory control
- Drove revenue growth by implementing sales strategies and motivating team performance
- Delivered high-level customer service, ensuring a positive shopping experience
- Trained and developed employees, improving retention and productivity
- Maintained visual merchandising and brand standards
- Enhanced sales performance through strategic inventory management and effective merchandising techniques.
Assistant Manager
Coach
Wesley Chapel, FL
01.2010 - 02.2016
- Assisted in overseeing store operations and achieving sales targets
- Provided personalized customer service to build strong client relationships
- Helped maintain a high-energy, customer-focused sales environment
- Led team in achieving sales targets through effective training and motivation strategies.
- Developed and implemented visual merchandising standards to enhance customer experience.
Education
High School Diploma -
John Bowne High School
Queens, NYSkills
- Customer Service Excellence
- Sales & Performance Management
- Communication & Interpersonal Skills
- Team Leadership & Staff Development
- Conflict Resolution
- Inventory Control & Merchandising
- Time Management & Organization
- Problem-solving
- Store organization
- Attention to detail
- Employee scheduling
- POS systems operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Bealls
12.2018 - Current
Store Manager
Lane Bryant
03.2016 - 12.2018
Assistant Manager
Coach
01.2010 - 02.2016
High School Diploma -
John Bowne High School