Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keyla Del Pino

Tampa,FL

Summary

Driven professional with a strong background in customer service and dental assistance, demonstrated at Keep Smiling Dental Hygiene and FrankCrum. Excelled in conflict resolution and Microsoft Excel, enhancing patient satisfaction and streamlining office operations. Proven ability to manage high-stress situations, leading to increased loyalty and efficiency.

Overview

3
3
years of professional experience

Work History

Dental Assistant

Keep Smiling Dental Hygiene
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

    • Customer Service Representative

    FrankCrum
    08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

    • Sales Associate

    Zara Clothing
    08.2021 - 08.2023
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
    • Managed returns, exchanges and refunds in accordance with store policy.
    • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
    • Provided positive first impressions to welcome existing, new, and potential customers.
    • Engaged with customers to build rapport and loyalty.
    • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
    • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
    • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
    • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
    • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.

    Education

    Associates - Nursing

    Keiser University
    Fort Lauderdale, FL

    Skills

    • Customer Service
    • Problem-solving abilities
    • Active Listening
    • Critical Thinking
    • Data Entry
    • Conflict Resolution
    • Microsoft Excel
    • Microsoft Outlook
    • Scheduling
    • Follow-up skills
    • Paperwork Processing
    • Appointment Scheduling
    • Team Development
    • Documentation
    • Administrative Support
    • Data Collection
    • Prioritization
    • Filing
    • Coordination
    • Assertiveness
    • Recordkeeping strengths
    • Research
    • Reading Comprehension
    • Office equipment proficiency
    • Proofreading
    • Document Control

    Languages

    English
    Full Professional
    Spanish
    Full Professional

    Timeline

    Customer Service Representative

    FrankCrum
    08.2023 - Current

    Sales Associate

    Zara Clothing
    08.2021 - 08.2023

    Dental Assistant

    Keep Smiling Dental Hygiene

    Associates - Nursing

    Keiser University

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