Keyla Trevino

As a Care Advocate for the Accolade department at ACT, I assist members—referred through their employers—in navigating their health insurance plans. My responsibilities include helping members understand their insurance claims, coverage benefits, and available programs. Given the often complex and confusing nature of the healthcare system, I regularly support individuals who are overwhelmed or frustrated. Through this, I have developed strong skills in de-escalating tense situations, providing empathetic service, and ensuring each member feels heard andsupported. My role has also strengthened my proficiency in computer systems, enhanced my professional communication abilities, and deepened my understanding of applying health insurance policies and procedures in a fast-paced, customer-focused environment.

As a Sales Associate at Spirit Halloween, I was responsible for delivering exceptional customer service in a fast-paced seasonal retail environment. I assisted customers in locating merchandise, provided product recommendations, and ensured they felt confident and satisfied with their purchases. I also applied effective sales techniques by informing customers of additional products and promotions available in-store.

Store recovery and merchandising were also essential parts of my daily routine. I maintained a clean, organized sales floor by returning misplaced items to their proper locations and restocking displays as needed. Through this position, I developed strong customer engagement skills, retail sales experience, and a keen attention to visual presentation and store organization.

In my role at Dollar Tree, I was responsible for operating the cash register, handling monetary transactions with accuracy, and providing courteous customer service to every guest who entered the store. My duties included bagging merchandise, assisting with product inquiries, and maintaining a clean and organized front-end area.

I worked a flexible schedule, including opening, closing, and overnight shifts, during which I also contributed to inventory restocking and merchandise displays.

This role provided valuable experience in retail operations, strengthened my ability to work efficiently in fast-paced environments, and enhanced my skills in customer interaction, teamwork, and point-of-sale systems. It also taught me the importance of attention to detail, especially when handling cash and balancing registers.