Keyla Joza
Jamaica
Summary
Dedicated professional seeking an opportunity in healthcare to utilize strong communication, organizational, and customer service skills to enhance patient experience.
Overview
5
5
years of professional experience
Work History
Patient Services
Orlin & Cohen Orthopedic Group
Lynbrook
02.2023 - 03.2026
- Delivered excellent customer service via phone, email, and in person
- Coordinated scheduling for diverse appointment types, ensuring timely completion of pre-visit documentation
- Verified insurance (private, Workers’ Compensation, No-Fault) and obtained referrals
- Directed patients to appropriate providers based on condition and insurance
- Issued medical orders (PT, MRI, CT scans, referrals)
- Managed data entry, patient records, and medical filing systems
- Communicated with physicians regarding patient inquiries
- Followed physician instructions and office protocols
- Prepared work, school, and disability documentation
PT Aide/Receptionist
MC Physical Therapy
Jamaica
05.2021 - 12.2022
- Scheduled and rescheduled patient appointments
- Set up and monitored patients under therapist supervision
- Coordinated delivery of equipment and supplies for patient care
- Prepared treatment areas and maintained inventory
- Organized and maintained medical records
- Provided customer service via phone and in person
Education
High School Diploma -
Hillcrest High School
Jamaica, NY06-2020
Some College (No Degree) - Health Sciences
York College
Jamaica, NY03-2026
Skills
- Electronic Medical Records (EMR/EHR) management
- Insurance verification and authorization
- Front desk operations and patient intake
- HIPAA compliance and patient confidentiality
- Patient-centered communication and care
- Bilingual communication (English/Spanish, if applicable)
- Handling high-volume calls and patient inquiries
- Conflict resolution and de-escalation
- Multitasking in fast-paced clinical environments
- Medical terminology knowledge
- Patient advocacy
Timeline
Patient Services
Orlin & Cohen Orthopedic Group
02.2023 - 03.2026
PT Aide/Receptionist
MC Physical Therapy
05.2021 - 12.2022
High School Diploma -
Hillcrest High School
Some College (No Degree) - Health Sciences
York College