Zachary Rhoden
Deltona ,FL
Summary
Hard-working professional with 10+ years of experience in administrative support, customer service, and healthcare coordination. Proven skills in data entry, workflow prioritization, medical scheduling, records management.
Overview
10
10
years of professional experience
Work History
Librarian Specialist
Division of Blind Services
Daytona Beach, FL
08.2023 - Current
- Sort and shelve library materials, ensuring accurate matching with mailing cards.
- Prepare and ship equipment via U.S. Postal Service, including packing and labeling.
- Assist with daily mail operations, including unloading and reloading postal trailers.
- Support inspection, check-in, and clerical tasks across library sections.
Patient Registration Coordinator
Behavioral Health Group
Chesapeake, VA
04.2020 - 05.2023
- Managed patient scheduling, registration, insurance verification, and medical records.
- Prepared and processed intake forms, financial statements, and claim submissions.
- Operated EMR systems, transcribed medical notes, and maintained HIPAA compliance.
- Greeted visitors, directed calls, and coordinated communication between patients and providers.
Senior Sales Associate
Spencer's Gifts
Chesapeake, VA
08.2018 - 05.2022
- Enhanced customer satisfaction through product recommendations and issue resolution.
- Processed transactions, managed inventory, and promoted new products and promotions.
- Maintained store security, handled cash, and trained on company policies.
Crew Member
McDonald's
Chesapeake, VA
12.2015 - 12.2019
- Sort and shelve library materials, ensuring accurate matching with mailing cards.
- Prepare and ship equipment via U.S. Postal Service, including packing and labeling.
- Assist with daily mail operations, including unloading and reloading postal trailers.
- Support inspection, check-in, and clerical tasks across library sections.
Education
Bachelor of Science - Clinical Psychology
University of Central Florida
Orlando, FLAssociate of Science - Social Sciences
Tidewater Community College
Norfolk, Virginia, VA12.2016
Skills
Administrative Support & Office Operations
Patient Registration, Scheduling & HIPAA Compliance
Insurance Verification, Eligibility & Claims Processing
Electronic Medical Records (EMR/EHR) Management
Data Entry & Documentation Accuracy
Customer Service & Patient Relations
Payment Processing, Billing & Cash Handling
Microsoft Office Suite (Word, Excel, Outlook)
Healthcare & Administrative Software Systems
Time Management & High-Volume Multitasking
Problem-Solving & Attention to Detail
Team Collaboration & Professional Communication
Timeline
Librarian Specialist
Division of Blind Services
08.2023 - Current
Patient Registration Coordinator
Behavioral Health Group
04.2020 - 05.2023
Senior Sales Associate
Spencer's Gifts
08.2018 - 05.2022
Crew Member
McDonald's
12.2015 - 12.2019
Bachelor of Science - Clinical Psychology
University of Central Florida
Associate of Science - Social Sciences
Tidewater Community College