Ruby Carter
MAA MID-AMERICAN APARTMENTS
Georgetown,Texas
1
Language
9
years of professional experience
Professional and detail-oriented Leasing Consultant with experience in lease administration, resident relations, and renewal coordination. Background in banking credit services, bringing strong financial accuracy, confidentiality, and problem-solving skills. Skilled in customer service, administrative support, and maintaining organized records in fast-paced environments. Known for being proactive, reliable, and effective in both in-person and remote work settings.
Work History
Leasing Specialist
2 Years 5 Months- Proactively managed lease renewals by maintaining resident communication, tracking expiration dates, and achieving high renewal conversion rates.
- Discussed needs and wish lists with prospective residents, developed tailored tours and customized informational pamphlets to enhance guest experience.
- Engaged with all the guests in the leasing office answered questions, scheduled tours, and responded to phone and email inquiries as well as returning emails within less than 24 hours.
- Offered recommendations to prospective clients based on tastes and priorities while honoring their needs and price range.
- Maintained organized resident records and managed multiple administrative tasks in a fast-paced leasing office.
- Maintained accurate records by updating resident information, minimizing errors in deposits, fees, and rent.
- Created promotions and organized outreach events to drive rental commitments.
- Utilized Yardi, Merlin, and RentCafe software to manage rental operations.
- Established working with vendors.
Credit Specialist
1 Year 4 Months- Reviewed customer accounts and verified financial information to streamline loan/credit processing.
- Responded to client inquiries and resolved account issues, delivering exceptional customer service and maintaining professional communication.
- Managed sensitive financial and personal data with precision, ensuring confidentiality and compliance.
- Worked effectively in a fast-paced, detail-oriented environment requiring strong organizational and administrative skills.
- Collaborated with team members and used digital systems to manage accounts and complete tasks efficiently in-office and remotely.
- Successfully worked in a remote environment while maintaining productivity, communication, and compliance with company standards.
5 Years 5 Months
- Worked the HEB Business Center handling large transaction.
- Assisted customers with their payments that they wanted to make towards their bills.
- Associated customers with cashing their checks.
- Helped manager train new hires.
- Processes customer transactions of goods and services while providing superior customer service.
- My duties included collecting western union transactions from customers and applying payments from guests.
Education
Bachelor of Arts - Multidisciplinary Studies
HIGH SCHOOL DIPLOMA
Honor of work for helping the ESL (English second learner) kids to help them process their English language and help them be great at English language.
Skills
Property Operations & Administration
Lease & Contract Documentation
Lease Renewals & Compliance
Property Management System
Yardi Voyager & CRM Systems
Financial Transactions & Account Management
Resident & Client Relations
Administrative Support & Office Operations
Data Entry & Record Management
Microsoft Office Suite
Process Coordination & Follow Up
Conflict Resolution & Issue Resolution
Cross-Functional Team Collaboration
Organization & Time Management
Multitasking & Prioritization
Attention to Detail
Languages
Turkish
Native or Bilingual
Timeline
Leasing Specialist
MAA MID-AMERICAN APARTMENTS
03.2024 - CurrentRead More
Credit Specialist
CITI BANK
11.2022 - 03.2024Read More
HEB
06.2017 - 11.2022Read More
BRANDEIS HIGH SCHOOL
HIGH SCHOOL DIPLOMA
Read More
THE UNIVERSITY OF TEXAS AT SAN ANTONIO
Bachelor of Arts from Multidisciplinary Studies
Read More