KELLY JUNGEN
South Jordan,UT
Summary
RESULTS- driven Leasing Specialist and Assistant Property Manager Candidate with resident relations, occupancy growth, customer service, sales, and community operations. Proven success conducting property tours, converting prospects into residents, processing lease documentation, increasing occupancy, and strengthening resident retention. Recognized for earning 20+ five-star Google reviews, contributing to a 4%+ occupancy increase across 440 apartment homes and 92 townhomes, and helping rebuild resident trust through exceptional customer service and responsive communication. Experienced with Entrada, Fair Housing compliance, lease administration, prospect management, resident engagement, and property operations.
Overview
1
1
Certification
21
21
years of professional experience
Work History
LEASING SPECIALIST
Mountain States Property Management
05.2026 - Current
- Conduct property tours and guide prospective residents through the leasing process.
- Manage prospect follow-up, lead conversion, and leasing activities to support occupancy goals.
- Process rental applications, lease agreements, renewals, addendums, and resident documentation.
- Maintain compliance with Fair Housing regulations and company leasing policies.
- Coordinate move-ins, move-outs, resident communications, and lease renewals.
- Develop and maintain strong relationships with prospective and current residents through exceptional customer service and timely follow-up.
- Utilize Entrata to manage resident accounts, leasing activities, and community operations.
- Partner with management and maintenance teams to improve resident satisfaction, retention, and overall property performance.
- Seasons of Traverse Mountain & Towns of Traverse Mountain | Lehi, Utah May 2026 - Present
- Key Accomplishments
- Earned 20+ five-star Google reviews from current and prospective residents.
- Contributed to a 4%+ occupancy increase across 440 apartment homes and 92 townhomes.
- Helped rebuild resident trust and strengthen community reputation.
- Supported leasing, occupancy, resident retention, and renewal goals.
- Responsibilities
STAGEHAND
IATSE Local 99 Union
05.2024 - Current
- Support event logistics, operations, scheduling, and production activities.
- Operate forklifts and assist with equipment staging and movement.
- Collaborate with teams to complete projects safely, efficiently, and on schedule.
- May 2024 - Present
WEDDING CONSULTANT
Magnolia Grove
06.2020 - 09.2024
- Conducted venue tours and consultations for prospective clients.
- Built strong customer relationships from initial inquiry through event completion.
- Managed financial transactions ranging from $500 to $7,000 while maintaining a daily budget.
- Assisted with scheduling and coordination for approximately 15 employees.
- Led food service operations for events serving up to 700 guests.
- Resolved customer concerns and maintained high levels of customer satisfaction.
- Demonstrated leadership, communication, and operational management skills in a fast-paced environment.
- June 2020 - September 2024
LEASING SPECIALIST
Millwood Management
06.2005 - 11.2008
- Conducted apartment tours and assisted prospective residents throughout the leasing process.
- Managed prospect pipelines, processed applications, administered lease documentation, and coordinated lease renewals.
- Supported occupancy goals through lead follow-up, resident referrals, and lease conversion efforts.
- Coordinated move-ins and move-outs with management and maintenance teams.
- Maintained accurate resident files, leasing records, and property documentation.
- Assisted with resident retention, conflict resolution, and customer service initiatives.
- Partnered with property management teams to support daily community operations.
- June 2005 - November 2008
Education
High School Diploma -
South Pointe High School
West Jordan, UtahSkills
Leasing specialist
Resident Relations
Resident Retention
Occupancy Growth
Property Tours
Lead Conversion
Prospect Management
Lease Administration
Lease Renewals
Fair Housing Compliance
Move-In & Move-Out Coordination
Resident Engagement
Customer Service Excellence
Property Operations
Fair Housing Training
Lease Administration and Documentation
Entrata Property Management Software (Advanced User)
Yardi Property Management Software (Working Knowledge)
Microsoft Office Suite (Word, Excel, Outlook, Teams)
Personal Information
Title: LEASING SPECIALIST | ASSISTANT PROPERTY MANAGER CANDIDATE
Certification
Professional Training, Fair Housing Training, Leasing Specialist Training, Resident Relations and Retention Training, Customer Service Excellence Training, Sales and Leasing Techniques Training, Occupancy Growth and Prospect Conversion, Lease Administration and Documentation, Community Engagement and Resident Event Coordination
Accomplishments
- Earned 20+ five-star Google reviews from current and prospective residents.
CERTIFICATIONS, TRAINING & SOFTWARE
- Fair Housing Training
- Leasing Specialist Training
- Resident Relations and Retention Training
- Customer Service Excellence Training
- Sales and Leasing Techniques Training
- Occupancy Growth
- Lease Administration and Documentation
- Community Engagement and Resident Event Coordination
- Entrata Property Management Software (Advanced User)
- Yardi Property Management Software (Some Knowledge)
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
Timeline
LEASING SPECIALIST
Mountain States Property Management
05.2026 - Current
STAGEHAND
IATSE Local 99 Union
05.2024 - Current
WEDDING CONSULTANT
Magnolia Grove
06.2020 - 09.2024
LEASING SPECIALIST
Millwood Management
06.2005 - 11.2008
High School Diploma -
South Pointe High School