Keyla Lloyd
Garrison
Summary
Friendly Receptionist with background in various office settings. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
4
4
years of professional experience
Work History
Sales Associate
Melody Diven
08.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Receptionist
Scott Sims
09.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Receptionist
Garrison Nursing Home
12.2019 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
Bachelor of Science - Early Childhood Education
University Of Texas of Tyler
3900 University Blvd. Tyler, Tx 7579905.2025
High School Diploma -
Garrison High School
Garrison, TX05.2020
Skills
- Presentations and Demonstrations
- Retail Store Operations
- Customer Service
- Time Management
- Microsoft Access
- Monitor Security
- Mail Preparation and Sorting
- Telephone Skills
- Appointment Confirmation
- Greeting and Seating Clients
- Data Inputting
Timeline
Sales Associate
Melody Diven
08.2022 - Current
Receptionist
Scott Sims
09.2021 - 07.2022
Receptionist
Garrison Nursing Home
12.2019 - 05.2020
Bachelor of Science - Early Childhood Education
University Of Texas of Tyler
High School Diploma -
Garrison High School
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