Keyla Martinez
Umatilla,OR
Summary
Dynamic sales professional with a proven track record at Verizon Wireless, excelling in customer retention and conflict resolution. Bilingual and adept at developing sales strategies, I consistently exceeded quotas while enhancing client satisfaction through exceptional service and comprehensive product demonstrations. Committed to fostering long-term relationships for sustained business growth.
Overview
3
3
years of professional experience
Work History
Sales Representative
Verizon Wireless
Hermiston, OR
08.2025 - Current
- Processed transactions accurately using point-of-sale systems, ensuring operational efficiency.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Built relationships with customers and community to promote long term business growth.
Team Lead
Goodwill
Hermiston, OR
07.2023 - 08.2024
- Trained new team members on processes, safety protocols, and customer service best practices.
- Monitored sales floor activities to enhance customer experience and improve service delivery.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
GED -
Hermiston High School
Hermiston, OR01.2024
Skills
- Bilingual
- Customer service
- Customer retention
- Sales strategy development
- Conflict resolution
Timeline
Sales Representative
Verizon Wireless
08.2025 - Current
Team Lead
Goodwill
07.2023 - 08.2024
GED -
Hermiston High School