Keyla Montano
Mesa,AZ
Summary
Motivated and organized IT Specialist with a strong desire to utilize time management and organizational skills in diverse settings. Pursuing a degree in Information Technology, eager to apply knowledge and expand skills while contributing to company growth. Seeking entry-level opportunities to learn and develop within the field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Army National Guard
05.2022 - Current
- Identified and resolved hardware issues by collaborating with service providers, resulting in efficient repairs for end users.
- Directed account management and customer training on company technical software and tools for new accounts and new users.
- Implemented system security and data assurance software.
- Maintained and controlled server room, wireless network and server infrastructure.
- Devised incisive workarounds and resolutions for IT-related problems.
- Built and maintained successful relationships with service providers, vendors, dealers and consumers.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
Operation Secure
Arizona Army National Guard
02.2024 - 08.2024
- Optimized material handling tasks, ensuring proper distribution of materials throughout the worksite.
- Safeguarded company assets by conducting routine maintenance checks on all vehicles, tools, and equipment used during daily operations.
- Adhered to established safety guidelines and OSHA standards, reducing the risk of accidents or injuries on the job site.
- Managed the operation and maintenance of various equipment including doors, security cameras, and alarm systems.
Barista
Dutch Bros
12.2023 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Information Technology
Grand Canyon University
Phoenix, AZ06.2026
Information Technology Specialist -
Cyber Center of Excellence Signal School
04.2023
High School Diploma -
Westwood High School
Mesa, AZ05.2022
Skills
- IT Troubleshooting
- Problem-solving skills
- Information Security
- End-user support
- IT risk management
- Network Administration
- Device configuration
- Software Development
- Hardware installations
- IT Compliance
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
Accomplishments
- Army Good Conduct Medal
- State Active Duty Ribbon
Certification
- Secret Clearance
- Cisco Networking Essentials Certificate
- Google IT Support Professional Certificate
Timeline
Operation Secure
Arizona Army National Guard
02.2024 - 08.2024
Barista
Dutch Bros
12.2023 - 04.2024
Information Technology Specialist
US Army National Guard
05.2022 - Current
Bachelor of Science - Information Technology
Grand Canyon University
Information Technology Specialist -
Cyber Center of Excellence Signal School
High School Diploma -
Westwood High School
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