Keyla Rojas
Oakland,CA
Summary
Human resource professional with more than 10 years of progressively responsible experience in greater operation of group benefits, 401(k) and retirement programs. Talented in investigating and monitoring new benefit programs and benefits administration. Works effectively to deliver optimal plans and benefit options. Proficient in investigating discrepancies, implementing quality control processes, evaluating and revising internal processes to reduce cost and increasing efficiency. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Benefits Analyst
Good Eggs Inc.
09.2022 - 08.2024
- Company Overview: Start up environment
- Hands-on managing all facets of the Benefits Department
- The primary goal was to deliver exceptional employee experience in creating efficient administration practices
- Responsible for a broad range of Benefits programs, including, but not limited to health care, wellness letters, Leave of absences, life insurances
- Primary contact for employees, external benefits brokers, vendors, and stakeholders
- Ensures our employees have a full understanding of our benefits offerings
- Educates our employees on plan provisions so that individuals can make well-informed decisions regarding benefits
- Researched and resolved problems in a timely, accurate, and professional manner
- This includes confidential benefits counseling, communications with Bank management, premium payment collections and troubleshooting with insurance carriers, and health plan providers
- Benefits administration ownership involves monitoring benefits and employment-related data to maintain accurate records, management of related audit processes, and controls to ensure completion and accuracy, and producing relevant and timely reports to inform business decisions
- Initiate all benefits enrollments, changes, and/or terminations promptly
- Remaining in compliance including 4 years worth of 401(k) auditing year-end 2019 through 2023
- Project Manager - Transitioned away from Vanguard retirement plan and Obtaining and implemented Fidelity as our new 401(k) retirement account saving the business over $27,842.00 yearly after Transitioning.
- Monthly reconciliation of all benefits - Reconciling and debited back over $148,646.80 from over paid premiums/Hidden Fees
- Contact vendors about invoice discrepancies
- Oversees employee benefit programs including analysis, design, recommendation, and implementation
- Manage benefits broker relationships with Woodruff sawyer and partner with brokers to perform benchmarking and analyze trends to improve our employee benefit programs and reduce costs
- Managed the annual open enrollment process for all benefit programs
- Implemented enrollment via Cellular Device successfully
- Managed all billing for the Bank's benefit programs to ensure accurate charging for the services and coverages received
- Interface with Payroll to ensure accurate and timely processing of benefit plans, premium collections via payable check, PTO/SICK hour calculations for premiums
- Ownership of implementation of new benefit plans or benefit changes
- Ownership of internal and external benefits site and all benefits marketing materials
- Partner with the people team (HR team) in presenting new ideas and recommendations for our benefit programs
- Implemented Monthly wellness and other initiatives that support employee well-being
- Oversee the management and day-to-day execution of Life Insurance plans, including vendor management, and all compliance/audit activities
- Oversee and complete relevant statutory benefits filings, related audits, and yearly ACA reporting
- Maintain knowledge of and ensure compliance with all applicable laws including ACA, HIPAA, FMLA, COBRA, ADA, ADA, FLSA, and relevant state and local laws
- OSHA log yearly compliance Reporting
- Workers compensation management. Maintained a close relationship with treating physicians/Adjusters assigned to claim for any submitted claim.
- Diagnosed and resolved technical problems for agency websites, vendor web-based applications and retirement voice system.
- Acted as point of contact to receive and respond to inquiries from members.
- Managed processing of benefits funding for account types like HSA and FSA.
- Managed employees and FMLA and workers compensation programs.
- Delivered communication and training for benefit administrators on new plans and changes.
- Coordinated employee benefits for health, vision, dental, life, disability, medical reimbursements, 401K, COBRA and workers compensation.
- Processed contribution funding for FSA and HSA accounts.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
- Oversaw open enrollment processes during fourth quarter.
- Educated new hires about different benefit plans.
- Kept programs in line with plan structure, company policy and legal requirements.
- Assessed client requirements and developed targeted benefits solutions.
- Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
- Audited benefit programs and agreements to optimize service delivery.
- Checked employees' benefits enrollment for accuracy and inputted all data into Day force.
Workplace Health Specialist
Tesla
09.2021 - 06.2022
- Responsible for managing work-related injuries and illnesses including workers' compensation claims, cases related to contracted workers through temp agencies, and the Owner Controlled Insurance Program (OCIP) for a particular assigned business segment with a strong emphasis placed on employee communication
- The Workplace Health Specialist will support day-to-day operations and investigation with managing a number of processes: retrieving incident reports, reviewing ergonomic evaluations and Physical Demand Descriptions (PDD), OSHA recordkeeping, assisting with medical treatment authorization, facilitating a quick return-to-work plan, Providing work status reports if Accommodation were/were not available
- Incident investigation and analysis, data collection/entry, etc
- Played key roles in case management operations and managing, tracking and organizing documents from Medical providers, claims adjusters, updated rationale status based on case/accommodations, internal stakeholders including supervisors, EHS and HR along with other external parties to aid with the investigation and management of incidents
- Successfully worked insurance, human resources, safety, and risk management field with extensive experience in employee relations and communication
- Work well on both self-initiated projects and those driven by priorities outlined by management
- Took pride in analytical abilities, organizational skills and attention to detail and appreciates an environment where superior work is encouraged, recognized, and rewarded
- Assisted in a successful Transitioning of Tesla Health Center to new Onsite Medical with Building Kaiser Permanente On-site
- Initiated Leave of absence for Employee, provided Return to work information to employee as well with all stakeholders for TTD to be updated if needed
- Referred employees to work right athletic trainers on-site creating referrals, assisted with New Loss's pulling wage statements and Time cards using UKG ultipro, KRONOS, responded to initial claims, transfer of claims, managing production control and Recycling Department, managing 200-360 cases monthly at Fremont Factory, provide employees with E-trade account information
- Worked and assisted Administrator Role at Tesla Health Center and New Onsite medical, referring employees out to our MPN providers for further medical evaluation, created authorization for initial visits, worked closely with RN's for communication RX treatment/Discharge/Transfer of Care
- Reported Daily claims to Zurich Risk intel
- Employee face to face encounter for referrals, collecting employees statements, conducting case interviews for late reporting
Incident Management Representative
Tesla
02.2021 - 09.2021
- Responsible for managing work-related injuries and illnesses including workers' compensation claims, cases related to contracted workers through temp agencies, and the Owner Controlled Insurance Program (OCIP) for a particular assigned business segment with a strong emphasis placed on employee communication
- The Workplace Health Specialist will support day-to-day operations and investigation with managing a number of processes: retrieving incident reports, reviewing ergonomic evaluations and Physical Demand Descriptions (PDD), utilizing Workday for weekly headcount, time cards, OSHA recordkeeping, assisting with medical treatment authorization, facilitating a quick return-to-work plan, incident investigation and analysis, data collection/entry, etc
- Incident management representatives played key roles in case management operations and managing, tracking and organizing documents from Medical providers, claims adjusters, internal stakeholders including supervisors, EHS and HR along with other external parties to aid with the investigation and management of incidents
- Worked in the insurance, human resources, safety, and risk management field with extensive experience in employee relations and communication
- Responsible for updating all stakeholders with supervisor accommodations, updating supervisor response to IRIS system, GENsuite, Workbench
- Starting/ending time trackers
- Managing Case till closing/discharged or terminated
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted in organizing and producing documents for EEO charges, wage claims, disability accommodations, workers compensation, and related regulatory inquiries.
- Developed comprehensive safety training plan for employees to lower workers compensation costs.
- Coordinated employee benefits for health, vision, dental, life, disability, medical reimbursements, 401K, COBRA and workers compensation.
- Devised and monitored safety performance metrics to assess and improve safety performance.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used hand signals to communicate with other workers or drivers.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Supported and committed to safety programs and OSHA compliance to support safe work environment.
- Monitored OSHA compliance standards at job site.
- Collaborated in development of hospital standard operating procedures and OSHA compliance.
- Stored chemicals in compliance with The City of Fremont regulations.
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
Benefits Coordinator
Shoe Palace Corporate
08.2019 - 01.2021
- Processed open enrollment 2,000+ employees, managed enrollment & termination on benefits, processed payroll benefits deductions
- Administered various employee benefits programs course training, sexual harassment, conducted weekly calls with Brokers, maintained strong working relationship with vendors
- Coordinated year-to end open enrollment, prepared maintained and assured accuracy employee files, compliance, COVID-19 screenings, WC claim submissions to travelers, work exposure notices
- Managed visitors COVID-19 sign in sheet, OSHA submission COVID-19 hospitalizations, maintained on daily basis COVID-19 log, Multi-state COVID-19 recording, COVID-19 FFCRA payments, FFCRA payment track log bi-weekly payroll
- Using payroll system Ultipro UKG, coordinated return-to-work status, provided health insurance cards at request, ACA tracking & reporting, Non-Discrimination testing, EEOC submission
- Set up meetings for promoted employees and new hires with our Allstate benefits call center
- Analyzed & processed Workers compensation claims, checked claim statuses, processing and tracking FMLA, LOA, PFL, MEDICAL LEAVE, STD, LTD
- Maintained and updated on daily basis leave log, compliant with EDD correspondences, entered IWO, worked effectively under deadline pressure, Misc filing
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Built relationships with vendors to foster quality service delivery.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
- Checked employees' benefits enrollment for accuracy and inputted all data into Ultipro-UKG.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Implemented open enrollment system to streamline benefits processes for employees.
Human Resources Coordinator
KIVA Confections
08.2019 - 03.2020
- Company Overview: Startup environment overlooking 3 facilities (Oakland Headquarters, Oakland Distribution Center, Los Angeles Distribution)
- Processed monthly health benefit enrollment, invoicing and reconciliation
- Implemented online enrollment health insurance benefit program, FMLA processing, open enrollment
- Conducted potential candidate interview, interviews, Implemented New hire orientation, created offer letters
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Addressed employee related questions/conflicts, termination processing exit interviews, employee conversions after 90 days
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Created promotion and pay rate change letters, changed appropriate rate in pay system Workers Comp submission compliance
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Verified background checks for employment, Implemented 'Active Shooter Drill', Editing Time and attendance in bi-weekly payroll
- Reviewed human resources paperwork for accuracy and completeness.
- Processed court orders/garnishment, I-9 system tracking expired and up to date, Employment development department compliance response
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Integrated Health Benefit system with payroll system utilizing Workday prior to moving to HRIS system Paylocity for deduction purposes
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Changed new hire health benefit waiting period to 'No waiting period', hosted monthly company meetings, office supply ordering as needed
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted in coordinating company events, booked hotel rooms for executives for outbound, made reservation dinners monthly for executive team
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Handled employee inquiries and complaints regarding policy and benefits issues. Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Coordinated and administered employee health insurance and retirement plans.
Human Resource Administrator
Norton Packaging
02.2018 - 08.2019
- Company Overview: Norton Packaging Corporate, managing three plants Los Angeles, Indiana and Georgia locations
- OSHA compliance, weekly payroll, monthly Workers Comp Reporting, weekly Fidelity Contribution, 401(k) investment and retiring enrollment
- Profit sharing contribution, employee new hire enrollment, Health Insurance enrollment, Health insurance Open enrollment
- Kaiser and Blue Anthem, Blue Cross shield insurance payment and verification, termination packets sent with COBRA
- Ensured all employee relation concerns, Tracked Petty Cash as well with replenishing, Fidelity Enrollment and reporting
- Assist, provide, and answer Norton employee's inquiries and variable options
- Norton Packaging Corporate, managing three plants Los Angeles, Indiana and Georgia locations
- Answered employee inquiries regarding health benefits and 401k options.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into ADP - Work force now.
- Implemented open enrollment system to streamline benefits processes for employees.
- Expedited benefit delivery by establishing working relationships with benefit providers.
- Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Oversaw open enrollment processes during Third quarter.
Lead Front Desk
Tri-City Health Center
03.2017 - 02.2018
- Created Weekly/month schedules, scheduled appointments, trained new hires, interviewed potential candidates
- Fax, copy, scanning patient documents, recognizing and registering patients/verifying insurance eligibility
- Collecting co-payments and or any account balances, daily patient encounter reports, knowledge with medical terminology
- Maintain day-to-day front office operations, answered questions regarding policies and procedures
- Lab vaccine temperature frequent monitoring, resolve complex patient complaints, opened and closed clinic facility
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Tracked important information in EPIC spreadsheets and ran reports or generated graphs using data.
- Handled an average of 220+ incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Resolved customer problems and complaints.
Human Resource Administrator
Silicon Valley - Marriott Hotel
08.2015 - 02.2017
- Payroll ADP system, Entered Medical Benefits Requested, Direct Deposits, payroll audits
- Coordinating associate events, hiring new candidates, Employment verification, managing hiring process and conducting interviews
- Held Orientation for new recruitments, money transfers
- Ran background/Reference checks for new employees, fax, copy, scanning documents
- Email vendors and employees, created offer letters, organization of the business office and resolving employee matters
- Oversaw hiring, staffing, and labor law compliance.
- Answered employee inquiries regarding health benefits and 401k options.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Created and delivered HR training sessions to staff, managers and executives.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
Fundamental Payroll Certification -
American Payroll Association
San Antonio, TX01-2020
Associates degree - Health Care Administration
Chabot Community College
Hayward, CA01-2013
Skills
- Analytical Decision Making
- Adaptability
- Creative Problem-Solving
- Project management
- Open enrollment procedures
- Plan administration
- Team leadership experience
- Bilingual in English and Spanish
- Written and oral communication
- HR compliance
- Employee relations
Languages
Spanish
Native or Bilingual
Timeline
Benefits Analyst
Good Eggs Inc.
09.2022 - 08.2024
Workplace Health Specialist
Tesla
09.2021 - 06.2022
Incident Management Representative
Tesla
02.2021 - 09.2021
Benefits Coordinator
Shoe Palace Corporate
08.2019 - 01.2021
Human Resources Coordinator
KIVA Confections
08.2019 - 03.2020
Human Resource Administrator
Norton Packaging
02.2018 - 08.2019
Lead Front Desk
Tri-City Health Center
03.2017 - 02.2018
Human Resource Administrator
Silicon Valley - Marriott Hotel
08.2015 - 02.2017
Fundamental Payroll Certification -
American Payroll Association
Associates degree - Health Care Administration
Chabot Community College