Keyla Sabourin
Gilbert,AZ
Summary
Analytical and insightful Fraud Analyst known for high productivity and efficiency in task completion. Possess specialized skills in data analysis, pattern recognition, and risk assessment. Excel at problem-solving, critical thinking, and decision-making to identify and mitigate fraudulent activities effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Protection Specialist T3
American Express National Bank
Paradise Valley, AZ
01.2025 - Current
- Managed security protocols to protect sensitive customer information.
- Monitored transactions for unusual activities to prevent fraud and breaches.
- Reviewed and updated security policies to align with industry standards.
- Assisted in investigations of security incidents and provided detailed reports.
- Coordinated with external partners to enhance overall security measures and protocols.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability
Sr. Career, Technical & Education Specialist
Glendale Community College
Glendale, Arizona
12.2023 - 08.2025
- Facilitated professional development workshops for educators and staff.
- Collaborated with teachers to enhance student engagement strategies.
- Developed assessments to measure student progress effectively.
- Supported special education initiatives and inclusive teaching methods.
- Assisted in the implementation of technology in classrooms.
- Analyzed educational data to inform instructional practices.
- Provided guidance on educational policies and best practices.
- Provided individualized instruction to meet the needs of diverse learners.
- Communicated regularly with classroom teachers regarding individual student's progress towards meeting goals outlined in IEPs.
- Maintained accurate records of student performance and progress data.
Customer Svc., Collections, Credit Fraud Analyst
Sportsman's Guide
South Saint Paul, MN
08.2019 - 05.2023
- Assessed customer and client data to detect potential fraud risks.
- Provided training and guidance on best practices in fraud detection and prevention.
- Evaluated internal control systems to ensure compliance with applicable laws and regulations related to fraud prevention.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Created reports on weekly and monthly performance metrics such as average order size, turnaround time and customer service ratings.
- Analyzed customer order trends to identify opportunities for improvement in processes or products offered.
- Identified process bottlenecks that caused delays in fulfilling orders; developed solutions accordingly.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
SLT-2 Escalations Supervisor
Target Headquarters FRS
Tempe, Arizona
05.2017 - 07.2019
- Resolved department cases related to settlement, creditor, and payment time-sensitive issues and maintained up-to-date inboxes with a 24-hour response time. Completed email requests from inception to resolution, ensuring efficient case management.
- Ensured timely completion of Cases, email requests/escalations, and projects while exercising discretion and independent judgment in reviewing settlement and payment information as well as performing database updates.
- Reviewing and disputing account issues, including recalled settlement accounts and unclear payments, until a resolution is obtained, reducing the amount of client effort and company cost through refunds.
- Flexibility in workflow and assigned daily duties.
Operations Hybrid Customer Support Rep/ Team Lead
Willis Towers Watson
Tempe, Arizona
04.2016 - 05.2017
- Maintained highest level of confidentiality while handling and resolving complex retiree Health Reimbursement account issues, inquiries, and claims.
- Served as a designated engagement resource for the Provider group
- Monitored and managed performance metrics at both individual and departmental levels, promptly addressing any issues for maintaining optimal workflow outcomes
- Ensured compliance and efficiency in processing vision, dental, medical, and prescription applications.
- Delivered exceptional customer service and ensured the security of accounts while utilizing internal and external resources to research inquiries.
- Escalated account resolutions through timely submission of action tickets pertaining to retirees' Health Reimbursement Accounts, Client Funding Files, and Incorrect Insurance policy effective dates.
- Maintained compliance with CMS and state guidelines while processing application data.
Administrative Assistant/ Sr. Data Entry Specialist
Square 1 Art
Norcross, Georgia
04.2014 - 03.2016
- Produce and distribute correspondence memos, letters, faxes, and forms
- Organize and schedule meetings and appointments
- Data entry of assigned educational institutional orders
- Answer and direct phone calls
- Maintain contact lists
- Provide general support to visitors
- Book travel arrangements
- Submit and reconcile expense reports.
Education
Bachelor of Science - Adv Behavioral Health - HS - Criminal Pyschology
Maricopa Community Colleges - Glendale Community College
Glendale, AZ01-2028
Some College (No Degree) - Business Administration
Minnesota School of Business
Minneapolis, MNSkills
- Regulatory Compliance: Expertise in federal and state regulatory standards, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) regulations, OCC, FDIC, FRB, and CFPB guidance
- Risk Management: Proficient in conducting risk assessments, identifying vulnerabilities, and developing mitigation strategies
- Audit Management: Experienced in managing internal and external audits, collaborating with regulators, and preparing comprehensive examination reports
- Policy Development: Skilled in developing, implementing, and maintaining compliance programs and policies that align with evolving regulations
- Training & Development: Proven ability to develop and facilitate compliance training sessions for staff, enhancing awareness and adherence to policiesProficient in Microsoft Office Suite
Certification
- State of Arizona Department of Public Safety - Level I Fingerprint Clearance Jan 2024 -Jan 2030
- State of Minnesota Department of Human Services - Background Clearance - Oct 2021 - Oct 2027
- PCA and CFSS Support Worker Certified
- Adult, Child and Infant, CPR/ AED & First Aid Certified - May 2024 -May 2026
- Certified Professional Resilience Specialist (c-PRS)
- Certified Self-Care Technician (c-ScT)
- Certified Compassion/ Fatigue/ Burnout Specialist (c-CFBS)
- Certified Mindful-Informed Technician (c-MiT)
- Certified NCI - Non-Violence Crisis Intervention - CPI Institute Blue Card Member
- Certified Regulatory Compliance Manager (CRCM), Institute of Certified Bankers.
- Certified Anti-Money Laundering Specialist (CAMS), ACAMS.
- Certified Compliance & Ethics Professional (CCEP).
- Certified Regulatory Vendor Program Manager (CRVPM).
- Certified All American American Express Banking Requirements - 4,000+ hrs
Timeline
Account Protection Specialist T3
American Express National Bank
01.2025 - Current
Sr. Career, Technical & Education Specialist
Glendale Community College
12.2023 - 08.2025
Customer Svc., Collections, Credit Fraud Analyst
Sportsman's Guide
08.2019 - 05.2023
SLT-2 Escalations Supervisor
Target Headquarters FRS
05.2017 - 07.2019
Operations Hybrid Customer Support Rep/ Team Lead
Willis Towers Watson
04.2016 - 05.2017
Administrative Assistant/ Sr. Data Entry Specialist
Square 1 Art
04.2014 - 03.2016
Bachelor of Science - Adv Behavioral Health - HS - Criminal Pyschology
Maricopa Community Colleges - Glendale Community College
Some College (No Degree) - Business Administration
Minnesota School of Business