Keylen Hodges
Henderson
Summary
Dedicated customer service professional skilled in delivering exceptional support. Expertise in managing customer inquiries, coordinating logistics, and resolving issues swiftly. Bilingual communication fosters strong relationships with clients, ensuring a positive and efficient service environment.
Overview
8
8
years of professional experience
Work History
Stay at Home Parent
Home
Henderson
08.2025 - Current
- Prepared nutritious meals and snacks to promote healthy eating habits.
- Managed household tasks, including cleaning, laundry, and organization for efficiency.
- Implemented routines to establish structure and stability in daily life.
Pro Associate
The Home Depot
Tyler
08.2021 - 08.2025
- Delivered exceptional service to pro customers, addressing needs with tailored product recommendations.
- Demonstrated in-depth knowledge of Home Depot products and services to enhance customer experience.
- Assessed customer requirements and proposed additional products or services when applicable.
- Managed incoming store calls and redirected inquiries effectively to appropriate personnel.
- Processed customer transactions efficiently at checkout, ensuring satisfaction.
- Coordinated product orders for customers, guaranteeing timely arrivals at the store.
- Executed phone sales for pro customers, maximizing sales opportunities.
Hostess
Texas Roadhouse
Tyler
05.2021 - 08.2021
- Warmly greeted guests and efficiently managed seating arrangements to enhance dining experience.
- Coordinated large party logistics, ensuring seamless seating for groups.
- Managed waitlists during peak hours, optimizing guest flow and minimizing wait times.
- Organized front areas, maintaining cleanliness and order throughout shifts.
- Answered phone inquiries, scheduled reservations, and recorded takeout orders accurately.
Barista/Cashier
Sippys
Henderson
10.2018 - 12.2018
- Processed customer orders at front window with efficiency and accuracy.
- Managed cash register operations to ensure smooth transactions.
- Prepared beverages as a barista, delivering quality drinks to customers.
- Enhanced customer service skills by effectively resolving conflicts and addressing concerns.
- Developed strong communication abilities through interactions with customers and team members.
- Strengthened retail skills by persuading customers to purchase various products.
- Maintained a positive environment, contributing to overall customer satisfaction.
Waitress/Bartender
Jalapeno Tree
Henderson
04.2018 - 07.2018
- Take orders from patrons for food or beverages.
- Served food and beverages to patrons and prepared specialty dishes at tables.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Managed cash and credit transactions for drinks served, maintaining accuracy and enhancing customer trust.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Ensured all glasses, utensils, and bar equipment were thoroughly cleaned to provide a safe dining experience.
- Remove dishes and glasses from tables or counters, take them to the kitchen for cleaning.
- Explained preparation of menu items, detailing ingredients and cooking methods to enhance customer experience.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Replenished inventory at the bar, including beer, wine, and liquor, to maintain seamless service.
- Checked with customers to confirm satisfaction with meals and addressed any concerns promptly.
Education
High school diploma -
Henderson High School
Henderson, TX05-2016
Skills
- In-person customer service
- Bilingual Spanish communication
- Customer support management
- Email support handling
- Phone etiquette mastery
- Microsoft Office proficiency
- Microsoft Word proficiency
- Data entry accuracy
- Computer literacy
- Attention to detail focus
- Organizational capabilities
- Routine establishment skills
- Cash handling expertise
- Cleaning and maintenance skills
- Customer support leadership
- Medical terminology familiarity
- Effective communication skills
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Stay at Home Parent
Home
08.2025 - Current
Pro Associate
The Home Depot
08.2021 - 08.2025
Hostess
Texas Roadhouse
05.2021 - 08.2021
Barista/Cashier
Sippys
10.2018 - 12.2018
Waitress/Bartender
Jalapeno Tree
04.2018 - 07.2018
High school diploma -
Henderson High School