Keyley I Garcia Gramajo
Salt Lake City
Summary
Dedicated customer service professional with over three years of experience assisting clients, handling inquiries, and gathering accurate customer information. Skilled at building positive relationships, resolving concerns efficiently, and ensuring customer satisfaction. Strong communication and organizational abilities with a proven ability to adapt to different situations and provide excellent service in fast-paced environments.I’m a fast learner, and I get excited about new work environments because they give me more opportunities to grow and learn. I know I can be a valuable team member and contribute positively wherever I work.
Overview
3
3
years of professional experience
Work History
Host/ To Go Specialist
Olive Garden
West Valley City, UT
08.2024 - 01.2026
- Managed guest seating arrangements to optimize restaurant flow and enhance dining experience.
- Coordinated with servers and kitchen staff to ensure timely service delivery during peak hours.
- Assisted in training new hosts on customer service standards and operational procedures.
- Addressed guest inquiries and resolved concerns promptly to maintain high satisfaction levels.
- Monitored waitlist system, effectively communicating estimated wait times to guests.
- Implemented strategies to improve table turnover rates while maintaining service quality.
- Prioritizing responsibilities during busy shifts. Adapting to early mornings, long shifts, or high-demand periods.
Cashier/Cake Decorator
Cakes by Edith
Salt Lake City, UT
08.2022 - 10.2023
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with inquiries, providing product information and recommendations.
- Handled cash register operations, ensuring balanced cash drawers at end of shifts.
- Friendly and professional communication with customers.
- Managed client communications and built strong relationships.
Education
High School Diploma -
Taylorsville High School
Salt Lake City, UT05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptability
- Strong organizational skills
- Spanish speaker and I also manage an average level of French
- Verbal and written communication
- Task prioritization
- Front of house organization
- Health standards
- Guest feedback
Timeline
Host/ To Go Specialist
Olive Garden
08.2024 - 01.2026
Cashier/Cake Decorator
Cakes by Edith
08.2022 - 10.2023
High School Diploma -
Taylorsville High School