Keylia Wakefield
Bellwood,IL
Summary
Customer Service driven individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to advance company rapport.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Sales Support Associate
Ranstad USA
08.2022 - Current
- Initiated follow-up emails to sellers concerning resolved issues to enhance experience.
- Run daily order reports
- Respond to customer requests promptly and efficiently
- Process daily faxing, copying and paperwork distribution.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Administrative Assistant
American Financial Solutions
09.2022 - 03.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization.
- Verified data files prior to entry to maintain high data accuracy.
Customer Service Associate
Voyant Beauty
07.2022 - 03.2023
- Responded to customer calls and emails to answer questions about products and services.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Participated in cross-functional teams to address complex customer concerns, resulting in prompt resolution of issues.
Customer Service Associate
Walgreens
09.2017 - 05.2022
- Provide friendly, and efficient customer service, also responsible POS operations, merchandising, and store inventory.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Cultivated lasting client relationships through consistent reliability and dedication towards achieving mutually beneficial results.
Beauty Advisor
Ulta Beauty Inc.
11.2016 - 07.2017
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Sales Associate
Walmart
02.2014 - 09.2016
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained organized, presentable merchandise to drive continuous sales.
- Operated POS systems for cash, check and credit card transactions with excellent accuracy levels.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Associate
Steve Madden
07.2011 - 05.2014
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed efficient cash register operations.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.Maintained customer satisfaction with quick and professional handling of product returns.
Education
Associate of Applied Science Degree - Hospitality
Robert Morris University - Illinois
Chicago, IL12.2013
Cybersecurity/Technology
Northern Illinois University
Dekalb, IL 2024.03 - 2024.09
Skills
- Excellent written and oral communication
- Customer Rapport
- Point of Sale Systems
- Customer Complaint Resolution
- Active Listening
- Customer Support
- Data Entry
- Attention to Detail
- Data Entry Documentation
- Strong Organizational Skills
- Critical Thinking
Timeline
Cybersecurity/Technology
Northern Illinois University
2024.03 - 2024.09
Administrative Assistant
American Financial Solutions
09.2022 - 03.2023
Sales Support Associate
Ranstad USA
08.2022 - Current
Customer Service Associate
Voyant Beauty
07.2022 - 03.2023
Customer Service Associate
Walgreens
09.2017 - 05.2022
Beauty Advisor
Ulta Beauty Inc.
11.2016 - 07.2017
Sales Associate
Walmart
02.2014 - 09.2016
Sales Associate
Steve Madden
07.2011 - 05.2014
Associate of Applied Science Degree - Hospitality
Robert Morris University - Illinois
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