Keylis Roque
Miami
Summary
Skilled insurance agent with focus on customer service and policy management. Experience includes building client relationships, advising on coverage options, and maintaining up-to-date knowledge of industry changes. Strong problem-solving skills combined with ability to negotiate successfully have consistently contributed to team success. Noted for bringing creative solutions to complex situations in past roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
Progressive - Pro America Insurance Agency
Naples
12.2025 - 04.2026
- Processed policy renewals and modifications in company systems efficiently.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Counseled prospects and policyholders on coverage, limits and regulations.
Insurance Agent / Account Manager
AssuredPartners
Naples
08.2016 - 12.2025
- Collaborated with underwriters to facilitate policy approvals.
- Educated clients about claims processes and requirements.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
Education
Golden Gate High School
Naples, FLSkills
- Client relationship management
- Team collaboration
- Account management
- CRM software
- Property and casualty insurance
- Competitive analysis
- Attention to detail
- Professionalism and ethics
- Quotes and sales
- Self motivation
Languages
English
Professional
A1
Spanish
Professional
A1
Certification
- 2-20
- AINS
Timeline
Insurance Agent
Progressive - Pro America Insurance Agency
12.2025 - 04.2026
Insurance Agent / Account Manager
AssuredPartners
08.2016 - 12.2025
Golden Gate High School