Keymone Tanzy
Katy,TX
Summary
Dedicated professional with a solid background in customer service and administrative support, focused on achieving high client satisfaction. Expertise in managing multi-line phone systems and scheduling, ensuring a smooth and welcoming front desk operation. Strong emphasis on collaboration and adaptability, enhancing team effectiveness in dynamic environments. Reliable and organized, poised to elevate front desk efficiency and client engagement.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sedgwick
Remote
02.2025 - Current
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Contributed to the development of new processes and procedures designed to enhance overall call center efficiency.
- Managed high-volume call center, prioritizing urgent issues while maintaining a professional demeanor under pressure.
Front Desk Receptionist
Mid-South Cosmetology & Barber School
01.2020 - 02.2025
- Increased customer loyalty by empathetically resolving complaints and addressing concerns swiftly.
- Handled escalated calls to find satisfactory resolutions for both customers and organization.
- Promoted customer satisfaction by providing accurate information in a timely manner.
- Adhered to service level guidelines for call handling time and productivity metrics.
- Provided exceptional customer care through assistance with product selection and order processing.
- Managed conflicts effectively while maintaining professionalism in high-stress scenarios.
Customer Service Rep
AT&T Call Center
01.2017 - 01.2019
- Achieved increased customer loyalty by addressing complaints empathetically and efficiently.
- Effectively handled escalated calls, ensuring satisfactory resolutions for all parties involved.
- Maintained high professionalism and energy when engaging with clients and colleagues.
- Responded to customer requests with care, facilitating product selection and order management.
- Quickly resolved issues, delivering accurate information to enhance overall satisfaction.
- Provided cross-training support for leadership roles, strengthening team capabilities.
- Restocked shelves and arranged displays to promote sales of products.
Medical Claim/Billing Specialist
Open Arms Health Care Agency
01.2015 - 01.2018
- Executed collections duties while monitoring outstanding invoices to improve financial performance.
- Resolved billing variances promptly to ensure system accuracy and compliance.
- Enhanced client relationships by addressing billing concerns with effective communication.
- Generated itemized statements, bills, and invoices, ensuring precise documentation of amounts due.
- Investigated and corrected billing discrepancies to uphold invoicing integrity.
- Promoted knowledge sharing by assisting colleagues with complex billing challenges.
- Facilitated communication with clients regarding account status to strengthen trust.
- Documented all billing issues systematically for continuous improvement.
Education
High school dipolma -
Kirby High school
05.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Customer satisfaction measurement
- Microsoft outlook
- Follow-up skills
- Call management
Timeline
Customer Service Representative
Sedgwick
02.2025 - Current
Front Desk Receptionist
Mid-South Cosmetology & Barber School
01.2020 - 02.2025
Customer Service Rep
AT&T Call Center
01.2017 - 01.2019
Medical Claim/Billing Specialist
Open Arms Health Care Agency
01.2015 - 01.2018
High school dipolma -
Kirby High school