Keyna Beltran
Lake Elsinore,CA
Summary
Customer service specialist, who meets and exceeds customer’s needs. I am an enthusiastic individual who takes pride in my work. I am highly dedicated to ensuring my guests are happy.
Overview
19
19
years of professional experience
Work History
Spa Attendant
Four Seasons Residence Club Aviara
Carlsbad, CA
09.2024 - Current
- Supported front desk operations, including greeting guests upon arrival, assisting spa supervisor with any task(s) needed, and fulfilling inventory on a monthly basis.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
Lobby Attendant
Four Seasons Residence Club Aviara
Carlsbad, California
06.2024 - Current
- Maintain all common spaces, which include the following.
- Lobby (dust, disinfect high touch areas, vacuum rug, and adjust couch cushions)
- Fitness Center (disinfect equipment, organize equipment, replenish fruit, prepare wet towels, replenish cups, and fold/replenish gym towels.
- Spa Restrooms (fold/replenish hand towels, replenish toilet paper, wipe down sinks, replenish amenities, collect trash and dirty spa towels from waste bins)
- Pool Restrooms (fold/replenish hand towels, replenish toilet paper, mop floor, and fill up hand soap when needed)
- Employee Restrooms (replenish amenities, collect trash, change out toilet paper rolls, collect dirty shower towels, replenish shower towels, fill up hand soap when needed, and change out paper towels)
- Wash, dry, and fold spa towels
- Collect trash from executive offices
Residential Attendant
Four Seasons Private Residences
Los Angeles, CA
07.2022 - 06.2024
- Cleaned and maintained all common spaces throughout the building
- Adhered to public and company health standards to keep residents and colleagues from disease transmission and injuries
- Reported public area repair needs to facilities team
- Logged cleaning tasks performed and restocked pantries for any needed supplies
- Monitored indoor and outdoor areas proactively, while adhering to resident’s requests
- Warmly greeted and interacted with residents, while assisting to their needs
- Brewed coffee, crafted teas and lattes
- Assisted chef(s) in the kitchen, as well as serving food and beverage to residents dining in the lounge.
- Delivered food and beverages to resident’s units
Public Area Attendant
West Hollywood Edition
West Hollywood, CA
06.2019 - 07.2022
- Interacted warmly, courteously and professionally with guests, patrons and associates
- Adhered to public and company health and sanitation standards to keep guests and colleagues safe from disease transmission and injuries.
- Logged cleaning and maintenance work accomplished, maintained cleaning supplies and reported public area repair needs to facilities team.
- Assisted in large lavish events
- Adhered to guest’s needs and requests
Clerk
Pavilions Grocery Store
South Pasadena, CA
04.2010 - 01.2017
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Bagged groceries for customers, while offering carry-out service to their vehicle
- Performed cash handling and register tasks
- Answered phone calls while assisting customers with any questions
R.O.P Student
TJ Maxx Distribution Center
Temple City, CA
11.2007 - 06.2008
- Greeted all customers in a warm and courteous manner
- Assisted customers with any questions, while adhered to their requests
- Cleaned and maintained all assigned areas
- Organized all merchandise
- Put away all merchandise in its proper place
R.O.P Student
Wet Seal Inc
Arcadia, CA
10.2006 - 05.2007
- Greeted all customers in a courteous and timely manner
- Assisted customers with any questions and adhered to their requests
- Organized merchandise, while putting away items in its proper place
- Prepared shipment
- Attained to fitting rooms, while assisting with customer’s needs
Education
Bachelor of Arts - Visual Effects & Digital Video
Mt Sierra College
Monrovia, CA01.2014
High School Diploma -
Gabrielino High School
San Gabriel, CA06.2008
Skills
- Patience
- Reliability
- Multitasking and Prioritization
- Communication (both written and verbal)
- Organization
- High Attention to Detail
- Active listening
Timeline
Spa Attendant
Four Seasons Residence Club Aviara
09.2024 - Current
Lobby Attendant
Four Seasons Residence Club Aviara
06.2024 - Current
Residential Attendant
Four Seasons Private Residences
07.2022 - 06.2024
Public Area Attendant
West Hollywood Edition
06.2019 - 07.2022
Clerk
Pavilions Grocery Store
04.2010 - 01.2017
R.O.P Student
TJ Maxx Distribution Center
11.2007 - 06.2008
R.O.P Student
Wet Seal Inc
10.2006 - 05.2007
High School Diploma -
Gabrielino High School
Bachelor of Arts - Visual Effects & Digital Video
Mt Sierra College