Keyna Beltran

• Deliver premium guest services by executing seamless check-in/check-out procedures, managing reservations, and proactively resolving customer inquiries and complaints.
• Coordinate directly with massage therapists to prepare, sanitize, and stock treatment rooms with essential linens and products prior to guest arrivals.
• Manage treatment product and retail inventory levels; monitor stock, anticipate shortages, and regularly report restocking needs to management.
• Maintain rigorous cleanliness, sanitation, and organizational standards across all spa facilities, equipment, and common areas in full compliance with health regulations.
• Facilitate a warm, welcoming, and safe atmosphere by instructing guests on spa policies and safety procedures to elevate the overall wellness experience.

• Maintained flawless aesthetic and cleanliness standards for all high-traffic public spaces, including the main lobby, executive offices, and employee facilities.
• Managed the upkeep of the fitness center by disinfecting equipment, organizing layouts, and replenishing guest amenities, refreshments, and towels.
• Oversaw the detailed presentation, sanitation, and restocking of spa and pool restrooms to uphold the brand's luxury reputation.
• Operated commercial laundry equipment to wash, dry, and fold spa linens efficiently to meet daily operational demands.

• Provided high-touch, personalized hospitality to residents, warmly greeting guests, handling special requests, and ensuring a welcoming environment.
• Crafted premium specialty coffees, teas, and lattes; assisted kitchen staff with food preparation and provided upscale food and beverage service in the resident lounge and private units.
• Monitored indoor and outdoor common areas proactively to ensure safety, visual appeal, and compliance with public health standards.
• Logged completed maintenance tasks, tracked pantry inventory, and coordinated with the facilities team to report required structural or cosmetic repairs.

• Engaged courteously and professionally with high-profile guests, patrons, and colleagues to support a world-class luxury boutique hotel environment.
• Maintained strict adherence to company and municipal sanitation standards to minimize safety risks and prevent disease transmission.
• Supported the execution of large-scale, lavish hospitality events by managing venue cleanliness and rapidly adapting to guest requests.

• Provided exceptional customer service in a high-volume retail setting, addressing consumer inquiries and building product knowledge.
• Handled cash registry operations, processed financial transactions accurately, and managed incoming phone calls.
• Assisted patrons with bagging and provided carry-out services to guest vehicles.

Gained foundational customer service skills by greeting guests, organizing inventory layouts, preparing retail shipments, and managing fitting room logistics.

Gained foundational customer service skills by greeting guests, organizing inventory layouts, preparing retail shipments, and managing fitting room logistics.