Keyna Slaughter

• Develops highly empathetic patient relationships and earned reputation for exceeding service standard goals.
• Meets patient call guidelines for service levels, handle time and productivity.
• Responds to patient requests, offering excellent support and tailored recommendations to address needs.
• Follows up with patients about resolved issues to maintain high standards of customer service.
• Manages calendars for 12-member team by coordinating meetings, conferences and travel plans.
• Conferrs with patients by telephone, chat or email to provide information.
• Monitors emails, organized inbox, and prioritized messages for supervisor.

My job duties at Gulf Coast Orthopedics included:

Receptionist:

• Coordinated patient scheduling, check-in, check-out and payments.
• Helped patients complete necessary medical forms and documentation.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Checked patient insurance, demographic and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Enhanced office productivity by managing multi-line phone system with high volume of callers per day.
• Transcribed phone messages and relayed to appropriate personnel.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations
• Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
• Received and routed laboratory results to correct clinical staff members
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.

Insurance/Billing Specialist:

• Verified eligibility and compliance with authorization requirements for service providers.
• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Fielded telephone inquiries on authorization details from plan members and medical staff.
• Communicated with insurance payers to resolve denied claims and resubmitted claims when necessary.
• Identified and resolved patient billing and payment issues.
• Contacted patients regarding unpaid and underpaid accounts to resolve issues
• Displayed consistent, positive attitude towards patients, peers and other personnel, even during high-stress situations.