Vanessa Wright
East St. Louis,IL
Summary
Dynamic professional with a proven track record at Join Hands ESL, excelling in team leadership and organization. Skilled in data entry and time management, I effectively managed budgets and developed strategic plans, enhancing employee engagement and performance. Committed to fostering a positive environment while delivering exceptional service and support.
Overview
12
12
years of professional experience
Work History
Receptionist
Join Hands ESL.
05.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Scheduled office meetings and client appointments for staff teams.
Dream Path Teen Manager
Join Hands ESL.
08.2019 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Live-In Caregiver
BarberVoss
03.2013 - 02.2018
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Established trust with clients and their families through effective communication, empathy, and professionalism.
- Transported clients to medical appointments or social engagements as needed while prioritizing safety during travel.
- Enhanced clients'' quality of life by providing compassionate and attentive care.
Education
No Degree - Psychology
Southwestern Illinois College
Belleville, IL06-2015
GED -
East Saint Louis Community College
East Saint Louis03-2004
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Team leadership
- Decision-making
- Alzheimer's care
- Bathing assistance
- Grooming assistance
- Dementia care
Affiliations
- East Saint louis District 189
- Cahokia Heights District 187
Timeline
Receptionist
Join Hands ESL.
05.2023 - 09.2024
Dream Path Teen Manager
Join Hands ESL.
08.2019 - 09.2024
Live-In Caregiver
BarberVoss
03.2013 - 02.2018
No Degree - Psychology
Southwestern Illinois College
GED -
East Saint Louis Community College
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