Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Receptionist

Vanessa Wright

East St. Louis,IL

Summary

Dynamic professional with a proven track record at Join Hands ESL, excelling in team leadership and organization. Skilled in data entry and time management, I effectively managed budgets and developed strategic plans, enhancing employee engagement and performance. Committed to fostering a positive environment while delivering exceptional service and support.

Overview

12
12
years of professional experience

Work History

Receptionist

Join Hands ESL.
05.2023 - 09.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Scheduled office meetings and client appointments for staff teams.

Dream Path Teen Manager

Join Hands ESL.
08.2019 - 09.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Live-In Caregiver

BarberVoss
03.2013 - 02.2018
  • Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
  • Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
  • Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
  • Administered medications accurately and timely, ensuring proper dosages for optimum client health.
  • Established trust with clients and their families through effective communication, empathy, and professionalism.
  • Transported clients to medical appointments or social engagements as needed while prioritizing safety during travel.
  • Enhanced clients'' quality of life by providing compassionate and attentive care.

Education

No Degree - Psychology

Southwestern Illinois College
Belleville, IL
06-2015

GED -

East Saint Louis Community College
East Saint Louis
03-2004

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Team leadership
  • Decision-making
  • Alzheimer's care
  • Bathing assistance
  • Grooming assistance
  • Dementia care

Affiliations

  • East Saint louis District 189
  • Cahokia Heights District 187

Timeline

Receptionist

Join Hands ESL.
05.2023 - 09.2024

Dream Path Teen Manager

Join Hands ESL.
08.2019 - 09.2024

Live-In Caregiver

BarberVoss
03.2013 - 02.2018

No Degree - Psychology

Southwestern Illinois College

GED -

East Saint Louis Community College
Vanessa Wright