Keyomba Baisden
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Housekeeper
Holiday Inn Express
04.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
Crew Member
Wendy's
02.2022 - 04.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated register to process payments and collect cash payment for order totals.
Waitress
Waffle House
11.2021 - 02.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
Housekeeping Traveler
HSS Hospitality Solutions
05.2021 - 10.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
- Waxed and polished wood floors and other woodwork.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
Custodial Worker
Facilko Services
12.2020 - 04.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Collected trash and emptied receptacles and recycling containers.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
School Nutrition Worker
Tift County Board Of Education
08.2018 - 02.2021
- Cleaned and sanitized surfaces, tools, and equipment.
- Served food according to temperature, safety, and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Provided exemplary service to students, staff, and visitors.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Restocked condiments, beverages, and utensils per expected use levels.
- Prepared ingredients and recipe components ahead of time.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Received and stored incoming supplies according to procedures.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Customer Service Representative
Arise
01.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Food Processor
Gate Gourmet
06.2016 - 01.2017
- Loaded raw ingredients into appropriate kitchen equipment.
- Mixed batches according to standardized preparations.
- Kept machines clean, organized and tidy at all times.
- Kept work areas neat, clean and properly sanitized.
- Maintained clean work areas for optimal food quality.
- Observed company safety procedures and standards when operating machinery, using sharp tools and handling chemicals.
- Recorded production and test data for each food product batch such as ingredients used, test results and time cycle.
Education
High School Diploma -
Tift County High School
Tifton, GA05.2014
Skills
- Team Support and Collaboration
- Room and Public Space Cleaning
- Cart Stocking and Organization
- Floor Cleaning, Polishing and Waxing
- Help Desk Support
- Troubleshooting Network Issues
- Resolving Problems and Incidents
- Trash Collection and Removal
- Microsoft Office
- Facility and Site Cleaning
Timeline
Housekeeper
Holiday Inn Express
04.2022 - Current
Crew Member
Wendy's
02.2022 - 04.2022
Waitress
Waffle House
11.2021 - 02.2022
Housekeeping Traveler
HSS Hospitality Solutions
05.2021 - 10.2021
Custodial Worker
Facilko Services
12.2020 - 04.2021
Customer Service Representative
Arise
01.2019 - 03.2020
School Nutrition Worker
Tift County Board Of Education
08.2018 - 02.2021
Food Processor
Gate Gourmet
06.2016 - 01.2017
High School Diploma -
Tift County High School
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