Keyona Lee
Leeds,AL
Summary
Accomplished and dedicated professional with 5 years experience in the sales industry. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to continuous improvement and comfortable adapting to change. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
6
6
years of professional experience
Work History
Sales Manager
American Freight Furniture And Mattress
01.2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized promotional events and interacted with community to increase sales volume.
Shift Leader
Dollar Tree Stores
09.2017 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
GED -
Jefferson State Community College
Birmingham, ALSkills
- Expert Attention to Detail
- Proactive and Coaching Style Leadership
- HR and Payroll
- Accomplished Manager
- Negotiations Expert and Strong Deal Closer
- Staff Management
- Product and Service Sales
Timeline
Sales Manager
American Freight Furniture And Mattress
01.2019 - Current
Shift Leader
Dollar Tree Stores
09.2017 - 01.2019
GED -
Jefferson State Community College
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