KEYONA MITCHELL
Lithia Springs,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Billing Coordinator
TK Elevators
12.2021 - 08.2026
- Input details into accounts and tracked payments.
- Completed documentation, reports and spreadsheets of financial information.
- Prepared accounts for financial audits and supported audit process.
- Managed daily operations for billing department handling monthly payments.
- Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Worked with team members and leadership to identify and develop process improvements.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Managed account receivables to maintain payments within net terms.
Pharmacy Supervisor
Walgreens Pharmacy
06.2017 - 07.2021
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Developed new store location from ground up by hiring and training efficient team
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Barista, Paradies Lagardere Travel Retail, Sweet, Market
07.2016 - 06.2017
- Recommended products based on solid understanding of individual customer needs and preferences
- Maintained supply levels in counter and customer areas to meet typical demands
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Shift Supervisor
Dollar General Store
04.2015 - 07.2016
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Medicaid Eligibility Specialist
Kool Smiles Dental
12.2008 - 11.2014
- Reviewed applications for different aid programs and determined which qualification criteria for individuals
- Managed processing of all benefits applications, including those for financial assistance
- Assessed information gleaned from dental records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
Education
Associate of Science - Medical Assisting
Everest Institute - Atlanta
Atlanta, GASkills
- Strategic Planning
- Staff Management
- Business planning
- Sales and Marketing
- Application Management
- Customer service
- Verbal and written communication
- Invoice Documentation Management
- Customer Contact
- Billing and Invoicing
- Billing Data Verification
- Billing Document Creation
- Job Billing
Timeline
Billing Coordinator
TK Elevators
12.2021 - 08.2026
Pharmacy Supervisor
Walgreens Pharmacy
06.2017 - 07.2021
Barista, Paradies Lagardere Travel Retail, Sweet, Market
07.2016 - 06.2017
Shift Supervisor
Dollar General Store
04.2015 - 07.2016
Medicaid Eligibility Specialist
Kool Smiles Dental
12.2008 - 11.2014
Associate of Science - Medical Assisting
Everest Institute - Atlanta