Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyona Morris

Alabaster

Summary

Adept at navigating high-stress situations, I enhanced customer loyalty and streamlined dispute resolution at GetInsured. My tenure in hospitality, including roles at IHOP and STIX HIBACHI, honed my multitasking and active listening skills, ensuring top-notch service and efficient problem-solving.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

GetInsured
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Server/Restaurant Hostess

IHOP
01.2018 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Made warm relationships with regular customers

Server

STIX HIBACHI
03.2023 - 08.2023
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

High School Diploma -

Pelham High School
Pelham, AL
08-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Multitasking

Timeline

Customer Service Representative

GetInsured
08.2024 - Current

Server

STIX HIBACHI
03.2023 - 08.2023

Server/Restaurant Hostess

IHOP
01.2018 - 08.2024

High School Diploma -

Pelham High School

Similar Profiles

CREATE PROFILE
Keyona Morris