Keyona Owens
Marietta,GA
Summary
Customer-oriented, results-driven professional with experience in building relationships, growing and developing accounts. A strategic team builder seeking to leverage my background in insurance, sales, and account management with a progressive organization.
Overview
13
13
years of professional experience
Work History
Inbound Sales Representative
Comcast
Marietta, GA
09.2018 - Current
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Documented details of calls and customer interactions.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Intake Representative
Access Insurance
Dunwoody, GA
01.2017 - 11.2017
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Checked level and type of coverage and evaluated contracts.
Account Executive
1 Source Health Markets
Acworth, GA
11.2015 - 01.2017
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prepared forecasts and mapped resources to most valuable opportunities.
- Contacted customers as issues arose to provide prompt resolutions.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
Commercial Lines Underwriter
State Farm
Dunwoody, GA
03.2013 - 10.2015
- Made recommendations to field producers on potential applications.
- Applied accurate pricing standards to meet business needs and customer requirements.
- Assessed new and renewal applications for financial liabilities and risk levels.
- Provided technical expertise and mentoring to junior underwriting staff.
- Maintained current understanding of industry and underwriting procedures.
Insurance Sales Specialist
Auto Club Group AAA
Dearborn, MI
10.2006 - 11.2011
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Drove team revenue totals by bringing in top sales numbers.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Education
Bachelor of Arts - Business Administration And Management
Eastern Michigan University
Ypsilanti, MI04.2002
Associate of Arts - Liberal Arts And Sciences
Oakland Community College
Bloomfield Hills, MI04.1999
Skills
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Order and Refund Processing
- Multitasking and Prioritization
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Customer Account Management
- Efficient and Detail-Oriented
- CRM Software
- Microsoft Office Suite
- Multi-Line Phone Systems
- Team-Oriented and Cooperative
Timeline
Inbound Sales Representative
Comcast
09.2018 - Current
Intake Representative
Access Insurance
01.2017 - 11.2017
Account Executive
1 Source Health Markets
11.2015 - 01.2017
Commercial Lines Underwriter
State Farm
03.2013 - 10.2015
Insurance Sales Specialist
Auto Club Group AAA
10.2006 - 11.2011
Bachelor of Arts - Business Administration And Management
Eastern Michigan University
Associate of Arts - Liberal Arts And Sciences
Oakland Community College