Hi, I’m
Keyona Scheibner
Port Orchard,Washington
Summary
Highly motivated individual with over 5 years in customer service skills and 1 year law enforcement training. I'm a highly driven individual with a passion for helping others and the community. During these 5 years in customer service I have received an award for Partner of the Quarter for exemplifying Starbucks core values. During the one year of employment with DOC, some of these achievements being Successfully completing Correctional Worker CORE, and being recognized by peers for exemplifying the departments core value of Supporting People's Success.
Overview
10
years of professional experience
Work History
420 Spot Shop
Budtender
07.2023 - 01.2024
Job overview
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed high volume of cash with 100% accuracy rate.
Starbucks
Barista
06.2021 - 05.2023
Job overview
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Optimized beverage presentation through creative garnishing techniques, elevating their visual appeal of each drink served.
Washington Correctional Center for Women
Correctional Officer
06.2020 - 06.2021
Job overview
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Starbucks
Barista
10.2016 - 04.2020
Job overview
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Kohls
Retail
09.2015 - 10.2016
Job overview
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with strong work ethic.
- Worked well in team settings, providing support and guidance.
Albertsons
Pizzeria
06.2014 - 01.2015
Job overview
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Skilled at working independently and collaboratively in a team environment.
Education
South Kitsap High School, Port Orchard, Washington
High School Diploma
06.2015
Skills
- Building rapport
- Customer Assistance
- Reliable and Responsible
- Excellent Written and Verbal Communication
- Security Practices
- Engaging with Diverse Customers
- Customer Service
Timeline
Budtender
420 Spot Shop
07.2023 - 01.2024
Barista
Starbucks
06.2021 - 05.2023
Correctional Officer
Washington Correctional Center for Women
06.2020 - 06.2021
Barista
Starbucks
10.2016 - 04.2020
Retail
Kohls
09.2015 - 10.2016
Pizzeria
Albertsons
06.2014 - 01.2015
South Kitsap High School
High School Diploma
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