Rebekah Henage
Port Orchard,Washington
Summary
Passionate advocate with a proven track record at Fort Bend Women's Center as well as several other non-profits, enhancing program efficiency and client service through exceptional crisis intervention and collaborative approaches. Skilled in case documentation and maintaining client confidentiality, I've significantly contributed to program development and community outreach, showcasing professionalism and decisiveness. Developed skills in active listening and effective communication within high-stress environment. Proven ability to manage crisis situations and provide empathetic support to individuals. Seeking to transition into new field where these skills can contribute to making meaningful difference.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hotline Advocate
Fort Bend Women's Center
08.2022 - Current
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Provided immediate crisis intervention services for callers experiencing emotional distress or seeking assistance with personal concerns.
- Ensured confidentiality of sensitive client information while sharing pertinent details with necessary parties when required.
- Enhanced hotline efficiency with effective call handling and timely follow-up actions.
- Increased awareness of the hotline''s services through community outreach efforts and partnerships with local organizations.
Client Advocate
Hands of Justice
01.2024 - 05.2024
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Managed escalated cases effectively by working closely with other teams and departments, leading to successful resolutions and satisfied clients.
- Maintained high levels of client retention with personalized follow-up strategies.
- Coordinated efforts between internal departments to ensure seamless delivery of services to clients.
Residential Lead Advocate
SAAFE House
03.2021 - 06.2022
- Collaborated with multidisciplinary teams to develop comprehensive action plans for clients'' benefit.
- Contributed to the development of new services or programs aimed at better serving client needs by sharing insights from front-line experiences.
- Served as a liaison between clients and other service providers, ensuring seamless coordination of support services. (Law enforcement, legal departments, non-profits, and hospitals)
- Initiated outreach efforts within the community to raise awareness about available services and increase access for those in need.
- Conducted thorough research to stay current on relevant laws, regulations, and industry trends impacting advocacy efforts.
- Assisted both clients and staff in navigating processes and procedures to resolve issues, understand rights and express views.
Education
Bachelor of Arts - Victim Studies
Sam Houston State University
Huntsville, TX05-2024
Skills
- Stress Tolerance
- De-Escalation Techniques
- Collaborative Approach
- Case Documentation
- Client Confidentiality
- Team Collaboration
- Crisis Intervention
- Professionalism
Certification
TDCJ Volunteer Services certification
Collaborative Institutional Training Initiative certification for Human Subject Research (HSR)
Timeline
Client Advocate
Hands of Justice
01.2024 - 05.2024
Hotline Advocate
Fort Bend Women's Center
08.2022 - Current
Residential Lead Advocate
SAAFE House
03.2021 - 06.2022
TDCJ Volunteer Services certification
Collaborative Institutional Training Initiative certification for Human Subject Research (HSR)
Bachelor of Arts - Victim Studies
Sam Houston State University
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