Ke'Yonda Kess
Martinsville,VA
Summary
Dynamic professional with a proven track record at TJX Companies, adept in promotional knowledge and demonstrating exceptional patience and empathy. Spearheaded a team to enhance operational efficiency, achieving sales targets through persuasive selling and superior customer service. Skilled in inventory control and adept at fostering customer loyalty, with a goal-oriented mindset that consistently exceeds expectations.
Overview
6
6
years of professional experience
Work History
Retail Sales Worker
TJX Companies
11.2022 - 09.2023
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
Fulfillment Coordinator
Belk Department Store
01.2020 - 11.2022
- Implemented a new warehouse management system, enhancing inventory control and overall operational efficiency.
- Oversaw a team of dedicated staff members who consistently met deadlines despite fluctuating workloads.
- Designed an effective returns process that minimized loss while maintaining customer satisfaction through prompt resolution of issues.
- Implemented a system for tracking and prioritizing urgent orders, ensuring timely delivery to meet customer expectations.
Customer Service Representative
Results Call Center
01.2018 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Magna Vista High School
Ridgeway, VA05.2008
Skills
- Promotional knowledge
- Patience and Empathy
- Store maintenance
- Goal-oriented mindset
Timeline
Retail Sales Worker
TJX Companies
11.2022 - 09.2023
Fulfillment Coordinator
Belk Department Store
01.2020 - 11.2022
Customer Service Representative
Results Call Center
01.2018 - 02.2020
High School Diploma -
Magna Vista High School
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