Keyondra Young

• Registered new patients into practice management software program accurately entering demographic information.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Organized patient charts before each day's clinic sessions began.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Filed insurance claims forms in accordance with applicable regulations.
• Collected samples from patients for laboratory testing purposes.
• Administered injections, medications and treatments as directed by the physician.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Documented notes during patient visits.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Cleaned and maintained medical equipment following procedures and standards.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Educated patients about medications, procedures and physician's instructions.
• Responded to patient callbacks and phone-in prescription refill requests.
• Measured vital signs and took medical histories to prepare patients for examination.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Assisted back office patient processes to reduce office wait times.
• Conducted routine laboratory tests and sample analyses to monitor diseases.

• Women’s health, PrEp, Infectious Disease,

Behavioral Health, pediatrics

• EcW

• Handled a high volume of inbound customer calls, averaging 60 calls a days
• Provided excellent customer service by addressing inquiries
• Assisted in training new team members on company polices and procedures to deliver excellent customer service

• Assisted physicians in patient examinations, procedures, and treatments
• Prepared, cleaned and stocked exam rooms
• Administered medications under the direction of the provider
• Scheduled appointments for patients
• Prior authorizations
• Ensured compliance with HIPAA regulations
• Participated in staff meetings.
• Women’s health.
• LINKS
• Pediactrics