Keyonna McCoy
Columbus,United States
Summary
Detail-oriented customer service professional with over 4 years in healthcare and retail. Skilled in patient care coordination, appointment management, insurance verification, and EHR documentation while ensuring HIPAA compliance. Proven track record in effective communication and problem-solving with patients and providers in fast-paced remote settings, driving satisfaction and trust through efficient service.
Overview
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service & Sales
Walmart
09.2025 - Current
- Respond to customer inquiries via phone, chat, and email in a timely and professional manner
- Assisted customers with orders, returns, refunds, and account-related inquiries, ensuring timely resolutions
- Identified customer needs and recommended tailored products or services to enhance satisfaction
- Resolved customer complaints efficiently, fostering positive experiences and loyalty
- Provide accurate information about Walmart products, services, and promotions
- Document customer interactions accurately in internal systems
- Worked remotely to assist customers with inquiries and support
Customer Service
Zaxbys
Columbus
12.2021 - 11.2023
- Greeted customers and took orders to enhance service speed and accuracy.
- Provided courteous and friendly customer service to passengers.
- Prepare and serve food and beverages according to Zaxby's standards
- Operate the cash register and process payments
- Prepare and serve food and beverages according to Zaxbys standards
- Ensure customer satisfaction by addressing questions or concerns promptly
- Greeted passengers at the airport terminals and provided customer service assistance.
- Provided exemplary customer service to enhance members' experiences and to ensure members' satisfaction.
Healthcare Customer Service Representative
Carnet health
San Angelo, Texas
07.2019 - 02.2022
- Assisted members with eligibility, benefits, and appointment scheduling questions.
- Answered patient inquiries using Carnet Health service policies and procedures.
- Documented calls and cases in customer service systems and patient records.
- Collected payments from patients and entered them into the billing system accurately.
Education
High School Diploma -
Noxubee County High School
Macon, MS 08.2015 - 05.2021
Associates -
East Mississippi Community College
Scooba, MSSkills
- Customer Service
- Data Entry
- Healthcare
- Inbound Calls
- Outbound Calls
- Coordinator
- Sales & Retail
- Documentation
- Medical Terminology
- Account Review
- HIPAA Compliance
- Customer Interaction
- Virtual System
- Scheduling
- Microsoft Outlook
- Team player
- Leadership
- Empathy
- Communication
- Payment Processing
- Customer relationship management
- Problem solving
- Follow-up skills
- Claims processing
- Appointment scheduling
- Strong interpersonal skills
- Medical billing
- Call center experience
Timeline
Customer Service & Sales
Walmart
09.2025 - Current
Customer Service
Zaxbys
12.2021 - 11.2023
Healthcare Customer Service Representative
Carnet health
07.2019 - 02.2022
High School Diploma -
Noxubee County High School
08.2015 - 05.2021
Associates -
East Mississippi Community College