Keyonte Sherrod
Houston,TX
Summary
Accomplished customer service and sales representative with a solid history of achievement. Motivated leader with strong organizational and prioritizing abilities. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Adaptable and versatile with willingness to learn new techniques and processes. Aiming to leverage my skills and bring further success as a client first service leader.
Overview
7
7
years of professional experience
Work History
Sales Representative
U.S. Bank
02.2020 - 10.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Built relationships with customers and community to promote long term business growth.
Correctional Officer
Milwaukee County Sheriff's Office
04.2019 - 01.2020
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
Customer Service Specialist
Amazon
11.2017 - 02.2019
- Provided primary customer support to internal and external customers.
- Promoted customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate Of Arts And Sciences - General Studies
Iowa Central Community College
Fort Dodge, IA06.2018
Skills
- Account Management
- Communication
- Administrative Support
- Problem Solving
- Customer Relations
- Sales strategy development
- Customer retention abilities
- Systems and software expertise
Timeline
Sales Representative
U.S. Bank
02.2020 - 10.2024
Correctional Officer
Milwaukee County Sheriff's Office
04.2019 - 01.2020
Customer Service Specialist
Amazon
11.2017 - 02.2019
Associate Of Arts And Sciences - General Studies
Iowa Central Community College