Keyosha Finnel
Kirbyville,TX
Summary
A diligent and personable customer service representative with a strong focus on effective communication and problem-solving. Seeking a position where skills can be utilized to serve customers and provide exceptional service. Experienced in handling multiple tasks in a fast-paced environment, ensuring customer satisfaction and resolving issues efficiently. Committed to keeping customers happy and smiling by delivering prompt solutions to their needs.
Overview
2
2
years of professional experience
2
2
Certification
Work History
Registered Dental Assistant
Jasper Family Dental
Jasper, TX
11.2022 - 02.2025
- Ensure that the patients are comfortable in the dental chair
- Prepare patients and the work area for treatment and procedures
- Sterilize dental instruments
- Hand instruments to dentist during procedures
- Dry patient’s mouth using suctions hose and other dental instruments
- Instruct patients in proper oral hygiene
- Process X-rays and complete lab tasks under the direction of a dentist
- Keep records of dental treatments
- Schedule patient appointments
- Work with patient on billing and payments
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
Provalus- IT Services
Jasper, Tx
06.2021 - 08.2022
- Transcribing customer information, answering questions from customers professionally and responding to customer inquiries
- Handling and resolving customer complaints regarding product sales to customer service problems
- Providing customers with the organization’s service and product information
- Processing forms, orders, and applications requested by the customers
- Routing inbound calls to the appropriate resources
- Following up complicated customer calls where required
- Completing call notes and call reports as necessary and updating them in the CRM
- Obtaining and evaluating all relevant data to handle complaints and inquiries
- Recording details of comments, inquiries, complaints, and actions taken
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Hotel Front Desk Clerk
Delta Downs Casino
Vinton, LA
04.2018 - 06.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Crew Member
Sonic Drive In
Kirbyville, TX
10.2014 - 02.2018
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Registered Dental Assistant -
Lamar State College Orange
Orange, TX08.2020
High School -
Kirbyville High School
Kirbyville, TX06.2016
Skills
- Effective Verbal Communication
- Skilled at Managing Multiple Tasks
- Vital Signs Monitoring
- Infection Control Practices
- Oral Health Awareness
- Effective Time Management
- Infection Control Expertise
- Detail-oriented mindset
- Electronic Data Documentation
- Effective Listening
- Problem-Solving Skills
- Accurate Data Entry
Certification
- Registered Dental Assistant (RDA) - Texas Dental Board.
- Basic Life Support Certification (BLS)
Accomplishments
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k matchPersonal development programsTeam Building / Company RetreatsPaid sick leavePaid time offTimeline
Registered Dental Assistant
Jasper Family Dental
11.2022 - 02.2025
Customer Service Representative
Provalus- IT Services
06.2021 - 08.2022
Hotel Front Desk Clerk
Delta Downs Casino
04.2018 - 06.2021
Crew Member
Sonic Drive In
10.2014 - 02.2018
- Registered Dental Assistant (RDA) - Texas Dental Board.
- Basic Life Support Certification (BLS)
Registered Dental Assistant -
Lamar State College Orange
High School -
Kirbyville High School
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