Keyosha Newton
Fort Pierce,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica - Remote
09.2020 - 12.2023
- Verified patient demographic information in order to ensure accuracy of data entry.
- Answered customer inquiries and provided accurate information regarding services.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Scheduled patient appointments and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prepared Foods Team Member
SAMS CLUB / LOCAL
Vero Beach, FL
05.2017 - 07.2020
- Peeled, chopped and sliced produce for use in cold and cooked items.
- Assisted customers in selecting appropriate items from the prepared food section.
- Cleaned and sanitized utensils, dishes or silverware.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Delivered exceptional service to meet customers' prepared foods needs.
- Operated cash registers to process customer orders efficiently.
- Ensured all food safety and sanitation guidelines were followed.
Customer Service Representative
Convey Health Solutions
Port Saint Lucie, FL
09.2016 - 07.2017
- Identified needs of customers promptly and efficiently.
- Answering questions about Medicare Part C
- Verified patient demographic information in order to ensure accuracy of data entry.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Updated patient files in accordance with company policy and procedure guidelines.
Home Health Aide (HHA)
Lake Forest Park Assisted and Independent Living
Fort Pierce, FL
12.2013 - 06.2015
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assist with shopping for residents
- Accompanied clients to doctors' offices or on other trips outside home.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Changed bed linens and maintained a clean living environment for the client's safety.
Cashier
Save A Lot
Fort Pierce, FL
08.2009 - 02.2012
- Provide superior customer service.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained work area and kept cash drawer organized.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
GED -
Indian River State College
11.2013
Skills
- Microsoft Office (10 years)
- Data Collection
- Inbound and Outbound Calling
- Paperwork Processing
- Data Entry
- Complaint Resolution
- Appointment Scheduling
- Scheduling
- Client Relations
- Order Fulfillment
- Customer Service
- Critical Thinking
- Receiving Support
- Positive and Professional
Certification
Certified Home Health Aide
References
References available upon request.
Timeline
Customer Service Representative
Alorica - Remote
09.2020 - 12.2023
Prepared Foods Team Member
SAMS CLUB / LOCAL
05.2017 - 07.2020
Customer Service Representative
Convey Health Solutions
09.2016 - 07.2017
Home Health Aide (HHA)
Lake Forest Park Assisted and Independent Living
12.2013 - 06.2015
Cashier
Save A Lot
08.2009 - 02.2012
GED -
Indian River State College
Certified Home Health Aide
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