Keyria Sullivan
Greenville,SC
Summary
Dynamic Patient Service Representative with extensive experience at Upstate Cardiology, adept at HIPAA compliance and insurance verification. Proven ability to enhance patient trust through empathetic communication and exceptional customer service. Recognized for efficiently managing appointments and resolving sensitive issues, contributing to improved patient satisfaction and clinic efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Upstate Cardiology
Greenville, SC
08.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
Patient Service Representative
Prisma Health Psychiatry and Behavioral Medicine
Greenville, SC
10.2022 - 04.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Loan Specialist
Shellpoint Mortgage Servicing
Greenville, SC
09.2021 - 10.2022
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
Customer Service Representative
TD Bank
Greenville,sc
08.2019 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Carolina High School
Greenville,sc06-2009
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Payment collection
- Scheduling appointments
- Patient greeting
- Medical insurance
- Medicaid
Certification
- Cpr Training -
Languages
English
Timeline
Patient Service Representative
Upstate Cardiology
08.2024 - Current
Patient Service Representative
Prisma Health Psychiatry and Behavioral Medicine
10.2022 - 04.2024
Loan Specialist
Shellpoint Mortgage Servicing
09.2021 - 10.2022
Customer Service Representative
TD Bank
08.2019 - 04.2022
High School Diploma -
Carolina High School