Keysha Dillard
Sales
Ward,AR
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, as well as customer satisfaction and retention. Consistently recognized for sales performance and excellence in customer service.
Overview
14
14
years of professional experience
Work History
Licensed Insurance Agent
Liberty Mutual Insurance
02.2021 - 04.2024
- Managed and maintained relationships with clients to ensure customer satisfaction and retention
- Provided detailed explanations of insurance policies and coverage options to clients
- Assessed clients' needs and recommended appropriate insurance products and solutions
- Collaborated with insurance underwriters to secure competitive coverage for clients
- Was licensed in 46 states for property and casualty insurance.
Sales Mgr/Account Specialist
Dish Network
02.2017 - 04.2020
- Managed a team of 11 account specialists and oversaw all aspects of Sales Management from goal setting, sales strategies, and performance management
- Collaborated with leadership to effectively communicate goals and results to agents
- Delivered performance reviews
- Consistently performed above scorecard metrics
- Expert at new customer acquisition
Targeted Sales Agent
Coca-Cola Refreshments
06.2014 - 02.2017
- Dealt tactfully and effectively with challenging customers
- Expert at relationship building with potential clients
- Evaluated selling trends and recommended product strategies to ensure customer satisfaction
- Handled questions for clients ranging from contract and pricing to retention
- Worked essential project managing the leads/new customers sent to 63 field agents
- Effectively grew close rate from 28% to 44% in a matter of months
CSR Agent/Team Lead/Senior Support Specialist
Coca-Cola Refreshments
02.2010 - 06.2014
- Effectively managed approximately 30-50 inbound and outbound customer calls per day
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Diffused volatile customer situations calmly and courteously
- Led high performing teams to consistently meet and exceed goals
- Self-managed to ensure productivity and efficiency to continue to drive value for the company.
Education
High School Diploma -
DeSoto Academy
West Helena, AR05.1998
Skills
- Maximizing productivity and profits
- Written and verbal communication
- Relationship Building
- Customer Service
- New Client Acquisition
- Client Relationship Management
Volunteer Experience
Did you manage a team for your club, lead a project for your favorite charity, or edit your school newspaper? Go ahead and describe experiences that illustrate your leadership abilities.
Additionalinformation - Competitorknowledge
Extensive knowledge in competitor products and services.
Timeline
Licensed Insurance Agent
Liberty Mutual Insurance
02.2021 - 04.2024
Sales Mgr/Account Specialist
Dish Network
02.2017 - 04.2020
Targeted Sales Agent
Coca-Cola Refreshments
06.2014 - 02.2017
CSR Agent/Team Lead/Senior Support Specialist
Coca-Cola Refreshments
02.2010 - 06.2014
High School Diploma -
DeSoto Academy
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