Keysha Johnson
Round Rock
Summary
Customer-focused professional with 5+ years of experience delivering exceptional service across healthcare, retail, and technology industries. Skilled in conflict resolution, active listening, and problem-solving, with a proven track record of enhancing customer satisfaction and loyalty. Adept at handling high-volume inquiries with efficiency, professionalism, and empathy.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Phlebotomist
LabCorp
Pflugerville
10.2025 - Current
- Prepared patients for blood draws, ensuring comfort and understanding of the procedure.
- Explained blood draw procedures clearly to patients, addressing any concerns they had.
- Followed strict safety protocols to maintain a sterile and safe environment during procedures.
Phlebotomist I
Clinical Pathology Laboratories
08.2023 - 08.2025
- Preparing patients before drawing blood
- Explaining blood draw procedures to patients and answering any questions about the process
- Following all health and safety protocols and procedures to maintain sanitary work areas.
- Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes
- Verifying patient information and labeling blood samples properly
- Accurately updating patient information in the organization's database
- Helping nervous or frightened patients remain calm during blood draws
- Working with supervising physicians and following their directions at all times
Student Phlebotomist
Phlebotomy Training Specialists | Phlebotomy Certification
Austin
05.2023 - 05.2024
- Assisted in preparing patients for blood draws, ensuring a comfortable experience.
- Explained blood draw procedures clearly to patients, addressing any concerns they had.
- Followed strict safety protocols to maintain a sterile and safe environment during procedures.
Customer Service Representative
United Healthcare Group
Killeen
01.2016 - 08.2018
- Delivered exceptional service in high-volume call center environment
- Assisted customers with inquires, account issues, and product support
- Supported plan participants about welfare benefits via phone, email and in-person interactions
- Processed eligibility and benefits verification along with authorization requests
- Reviewed benefits with plan participants utilizing patience, understanding and coaching them through to make an educated choice on their best available options.
Education
Certified Phlebotomy Technician -
Phlebotomy Training Specialists
Austin, Tx 05.2022 - 05.2023
High school -
John.H.Reagan High school
Skills
- Self-Motivated
- Customer Services & Support
- Conflict Resolution & Problem-Solving
- Team Collaboration & Adaptability
- Communication & Active Listening
- Building Rapport & Customer Retention
Timeline
Phlebotomist
LabCorp
10.2025 - Current
Phlebotomist I
Clinical Pathology Laboratories
08.2023 - 08.2025
Student Phlebotomist
Phlebotomy Training Specialists | Phlebotomy Certification
05.2023 - 05.2024
Certified Phlebotomy Technician -
Phlebotomy Training Specialists
05.2022 - 05.2023
Customer Service Representative
United Healthcare Group
01.2016 - 08.2018
High school -
John.H.Reagan High school