Keyshaunna Hill
Theodore,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Support Specialist
Monogram Health
Work From Home
03.2023 - Current
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Participated in quality improvement initiatives aimed at enhancing overall service delivery within the organization.
- Demonstrated adaptability and flexibility in adjusting to changes in schedules, workload, or company priorities.
Customer Service Representative
Alorica
08.2018 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Wp Davidson High School
Mobile, AL05.2013
Skills
- Strong computer skills in MS office, Excel, Outlook etc
- Team player
- Phone Etiquette
- Goal-Oriented
- Customer Service
- Calm and Professional Under Pressure
- Remote Office Availability
- Teamwork and Collaboration
- Professional telephone demeanor
- Call center experience
- Identify/Resolve problems
Timeline
Patient Support Specialist
Monogram Health
03.2023 - Current
Customer Service Representative
Alorica
08.2018 - 03.2023
Wp Davidson High School