Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Keyshawn Dozier

Ocoee,FL

Summary

Results-driven hospitality professional prepared to excel in dynamic settings. Proven track record of maintaining smooth operations and enhancing customer experiences. Known for team collaboration and adaptability, with expertise in time management and interpersonal communication.

Overview

8
8
years of professional experience

Work History

Food Runner

Marriott
04.2024 - Current
    • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
    • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
    • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
    • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.

Guest Service Representative

TUI Musement
05.2023 - 12.2023
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.

Concierge/Timeshare Sales Consultant

Bluegreen Vacations
12.2021 - 02.2023
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Collaborated with team members to achieve monthly sales targets.

Front Service Clerk

Publix
01.2018 - 08.2022
  • Enhanced customer satisfaction by providing efficient and friendly front-end services.
  • Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
  • Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
  • Assisted in maintaining a clean and organized store environment for optimal shopping experiences.

Youth Leader

Boys and Girls Club
04.2017 - 01.2018
  • Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
  • Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
  • Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
  • Developed rapport with young participants, providing support and guidance in their personal challenges.

Education

Bachelor of Film And Television - Film

Full Sail University
Winter Park, FL
07-2025

Skills

  • Team player attitude
  • Excellent customer service
  • Expert destination knowledge
  • Adaptability
  • Guest relations
  • Video and Photo Editing
  • Highly adaptable
  • Guest accommodations
  • Quick learner
  • Objection handling

Websites

Timeline

Food Runner

Marriott
04.2024 - Current

Guest Service Representative

TUI Musement
05.2023 - 12.2023

Concierge/Timeshare Sales Consultant

Bluegreen Vacations
12.2021 - 02.2023

Front Service Clerk

Publix
01.2018 - 08.2022

Youth Leader

Boys and Girls Club
04.2017 - 01.2018

Bachelor of Film And Television - Film

Full Sail University

Similar Profiles

CREATE PROFILE
Keyshawn Dozier