Keyshawn Marshall
Houston
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commercial Driver/Customer Service
AutoZone
Houston, TX
09.2024 - Current
- Operated commercial vehicles to transport products efficiently and safely to various locations.
- Adhered to all safety regulations and protocols, ensuring compliance during daily operations.
- Conducted vehicle inspections, maintaining optimal performance and addressing maintenance needs promptly.
- Coordinated with team members to streamline delivery schedules, enhancing operational efficiency.
- Assisted in training new drivers on safety practices and route navigation techniques.
- Maintained accurate delivery logs, contributing to improved accountability and tracking processes.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while ensuring excellent customer service standards were met consistently.
Security Officer
UPS
Houston, TX
01.2024 - Current
- Monitored facility security systems to ensure compliance with safety protocols.
- Conducted regular inspections of premises to identify potential security threats.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Implemented access control procedures to enhance safety measures within the facility.
- Developed and executed incident reporting processes for accurate documentation and analysis.
- Collaborated with management to refine crisis response strategies, enhancing overall safety readiness.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle
Security Guard
Stark
Houston, TX
04.2023 - 11.2023
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols, identifying and addressing potential security risks.
- Implemented access control procedures to regulate entry and exit of individuals on-site.
- Collaborated with management to assess vulnerabilities and recommend security upgrades or changes.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Amazon Delivery Driver
Titan Transit Services
Katy, TX
10.2022 - 04.2023
- Operated delivery vehicle to ensure timely and accurate deliveries.
- Maintained safety protocols and compliance with traffic regulations during operations.
- Coordinated with dispatch to optimize delivery routes and enhance efficiency.
- Assisted in training new drivers on safety practices and operational procedures.
- Resolved customer inquiries and issues, ensuring high levels of satisfaction.
- Monitored vehicle maintenance needs to prevent breakdowns and ensure reliability.
- Implemented process improvements that increased delivery accuracy and reduced delays.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Tire Handler
American Tire Distribution
Richland, MS
01.2022 - 04.2022
- Operated material handling equipment to efficiently move and organize inventory.
- Assisted in maintaining accurate inventory records using warehouse management systems.
- Trained new employees on safety protocols and operational procedures.
- Collaborated with team members to streamline loading and unloading processes.
- Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
Quality Control Inspector
ATCO Industries
Canton, MS
09.2021 - 11.2021
- Conducted thorough inspections of finished products to ensure compliance with quality standards.
- Implemented corrective actions for non-conformance issues, improving overall product quality.
- Collaborated with production teams to refine processes and enhance efficiency in operations.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Package Handler
UPS
Jackson, MS
10.2020 - 07.2021
- Operated material handling equipment to efficiently sort and load packages for distribution.
- Ensured compliance with safety regulations while handling hazardous materials and operating machinery.
- Collaborated with team members to maintain effective workflow and meet delivery deadlines consistently.
- Monitored inventory levels and reported discrepancies to optimize stock management and reduce losses.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
Art Manager
Jackson State University
Jackson, MS
08.2018 - 05.2020
- Oversaw collaborative exhibitions, fostering partnerships with local artists and organizations.
- Coordinated events showcasing student artwork, promoting visibility within the community.
- Implemented feedback mechanisms to assess program effectiveness and drive continuous improvement.
- Promoted open dialogue within the team through regular meetings and brainstorming sessions, leading to stronger collaboration across departments.
- Evaluated creative content, ensuring alignment with brand standards and overall aesthetic goals.
Usher
Cinemark
Pearl, MS
06.2019 - 01.2020
- Provided exceptional customer service, ensuring a positive experience for all guests.
- Guided patrons to their assigned seating, maintaining an organized and efficient flow within the theater.
- Monitored auditorium conditions, addressing issues promptly to enhance guest comfort and satisfaction.
- Collaborated with management to implement improvements in guest services and operational efficiency.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments, and issued tickets.
- Maintained clean and organized venue to create pleasant experience for guests.
Education
High school diploma -
Terry High School
Terry, MS05.2018
Skills
- Load & unload
- Organizational skills
- Events management
- Driving
- Delivery driver experience (Less than 1 year)
- Problem-solving
- Front desk
- Heavy lifting (4 years)
- Social media marketing
- Computer skills
- Animal care
- Basic math
- Sales
- Box truck
- Adobe Photoshop
- Decision making
- Security
- Experience with children
- Customer service
- Heavy lifting
- MS Word
- Active listener
- Hospitality
- Video editing
- Moving
- Pet care
- Commercial driving
- Sports coaching
- Adobe Creative Suite
- PowerPoint
- Adobe After Effects
- Marketing
- Quality control
- Microsoft Office
- Critical thinking
- Van driver
- Excel
- Leadership
- Management
- GPS
- Graphic design
- Sports
- Forklift
- Communication skills
- Basic maths
- Photography
Certification
- Driver's License
- Forklift Certification
- CPR Certification
- Guard Card
- Non-CDL Class C
Timeline
Commercial Driver/Customer Service
AutoZone
09.2024 - Current
Security Officer
UPS
01.2024 - Current
Security Guard
Stark
04.2023 - 11.2023
Amazon Delivery Driver
Titan Transit Services
10.2022 - 04.2023
Tire Handler
American Tire Distribution
01.2022 - 04.2022
Quality Control Inspector
ATCO Industries
09.2021 - 11.2021
Package Handler
UPS
10.2020 - 07.2021
Usher
Cinemark
06.2019 - 01.2020
Art Manager
Jackson State University
08.2018 - 05.2020
High school diploma -
Terry High School