Keyshawn Whitehead
Carriere,MS
Summary
Customer-focused professional with experience and skilled in problem solving, account support, and explaining complex information to customers in a clear and efficient manner. Proven ability to manage high call volumes, resolve issues quickly, and maintain strong attention to detail while working with sensitive financial and healthcare information. In gaining exposure to networking and support into the IT field where strong technical knowledge, analytical thinking, and customer support experience can be used to troubleshoot systems, support users, and contribute to organizational technology goals.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
Conduent
07.2025 - Current
- Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with team members to streamline service processes, improving response times.
- focused on assisting members with Health Savings Accounts (HSAs) and other spending accounts.
- resolve inquiries regarding claims, reimbursements, and IRS regulations, providing education to maximize product value.
Claims Analyst
ECCO Group USA
02.2023 - 04.2025
- responsible for reviewing, processing, and adjusting vision insurance claims, ensuring accuracy in coverage and provider reimbursement
- handle complex claims, resolve discrepancies, and maintain compliance with plan policies, often working in a fast-paced environment that requires strong attention to detail and customer service skills.
- Act as a liaison between providers, members, and internal departments (e.g., Account Managers) to resolve issues.
Sales Representative
Targeted Results, LLC
03.2021 - 01.2023
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Executed sales strategies to achieve quarterly revenue goals consistently.
- Promote and sell SiriusXM radio subscriptions and services to customers.
- Make inbound and outbound calls to potential or previous customers to renew or start subscriptions.
- Explain product features, pricing plans, and promotional offers.
Education
Associate of Science - Computer And Information Systems
Pearl River Community College
Poplarville, MS05-2019
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Claims processing
- HIPAA compliance
- High-end sales experience
- Time Management
- Problem-solving
- Teamwork and collaboration
- Multitasking
Timeline
Customer Experience Associate
Conduent
07.2025 - Current
Claims Analyst
ECCO Group USA
02.2023 - 04.2025
Sales Representative
Targeted Results, LLC
03.2021 - 01.2023
Associate of Science - Computer And Information Systems
Pearl River Community College