Summary
Overview
Work History
Education
Skills
Certification
Timeline

Tianna Jones

Customer Service Professional
Palmetto

Summary

Customer service professional with experience in high volume call center environments. Proven ability to resolve customer issues efficiently, maintain high satisfaction ratings, and manage complex and administrative tasks. Proficient in CRM systems and adept at fostering positive customer experiences.

Experienced with managing customer interactions to deliver positive experiences. Utilizes effective communication and problem-solving skills to address customer needs efficiently. Track record of fostering customer loyalty through empathy and consistent support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Experience Associate

Magellan Health
05.2025 - Current
  • Effectively communicate complex medical and insurance information to providers and members
  • Maintain strict adherence to HIPAA guidelines and protect PHI handling
  • Respond to crisis calls with compassion and appropriate referrals to resources

Insurance Service Representative

Gallagher Affinity
07.2024 - 03.2025
  • Resolve account issues efficiently and maintain high levels of customer satisfaction
  • Coordinate with underwriters and carriers to assist agents in maintaining active licensure
  • Manage policy inquiries, endorsements, cancellations and renewals while ensuring compliance with industry regulations

Delivery Driver

Amazon
09.2023 - 07.2024
  • Delivered packages efficiently and safely to residential and commercial locations
  • Managed a high volume of deliveries daily while maintaining accuracy and care
  • Provide exceptional customer service and handle inquiries regarding deliveries

Warehouse Coordinator

United Natural Foods Inc
01.2023 - 08.2023
  • Oversaw inventory replenishment to ensure product availability for selectors
  • Coordinated dock operations, including trailer closure and shipment scheduling to meet outbound deadlines
  • Communicated with warehouse staff and supervision to resolve inventory and/or staffing issues in real time

Education

High School Diploma -

Richard Milburn Academy
08.2009 - 5 2013

Skills

Problem-solving abilities

Certification

4-40 Insurance CSR License, 08/01/24

Timeline

Customer Experience Associate - Magellan Health
05.2025 - Current
Insurance Service Representative - Gallagher Affinity
07.2024 - 03.2025
Delivery Driver - Amazon
09.2023 - 07.2024
Warehouse Coordinator - United Natural Foods Inc
01.2023 - 08.2023
Richard Milburn Academy - High School Diploma,
08.2009 - 5 2013
Tianna JonesCustomer Service Professional