Keyty Loza
Galveston
Summary
Computer Science Student. Diligent, detail-oriented worker and great skills like computer efficiency, helpful, costumer service, bilingual and dedication to learning new skills and improving my work.
Overview
2
2
years of professional experience
Work History
Suplemental Instructor
Galveston College
08.2024 - Current
- Improved student retention rates through tailored one-on-one tutoring sessions for struggling individuals.
- Attended and led supplemental sessions.
- Led discussions and activities centered around course content.
- Demonstrated strong knowledge of school policies and program requirements.
- Assist students with reviewing course material and improving comprehension through effective communication techniques.
- Assisted students in setting achievable academic goals, monitoring their progress throughout the semester.
- Adapted teaching methods and materials to meet students' varying needs.
- Keeping documentation and data entry on students sessions
Assistant
Galveston College, Financial Aid
03.2024 - 08.2024
- Answered incoming phone calls, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened student relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Bolstered office security measures, updating and enforcing policies for handling confidential information.
- Increased customer service success rates by quickly resolving issues.
Sandwich Artist
SUBWAY®Restaurants
02.2023 - 07.2024
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
- Increased repeat customer visits by providing friendly and engaging service.
- Collaborated with management to address customer feedback, improving overall satisfaction.
- Demonstrated active listening skills when responding to costumers questions and complains.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Education
In Progress - Computer And Information Sciences
Galveston College
Galveston, TX12-2025
Skills
- Customer service communication
- Inbound and outbound calling
- Reporting and documentation
- Proficient in python programming
- Problem-solving attitude
- Multitasking abilities
- Customer retention
- Adaptive team player
Languages
Spanish
Native or Bilingual
Timeline
Suplemental Instructor
Galveston College
08.2024 - Current
Assistant
Galveston College, Financial Aid
03.2024 - 08.2024
Sandwich Artist
SUBWAY®Restaurants
02.2023 - 07.2024
In Progress - Computer And Information Sciences
Galveston College
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