Keyuanna Eubanks
Covington,GA
Summary
Strategic, accomplished professional with extensive customer service skills, problem-solving and communication skill. Pursuing a position within a dynamic organization with room for long-term growth, personal, and professional development.
Overview
10
10
years of professional experience
Work History
Case Manager
Dekalb County District Attorney’s Office
2023.07 - Current
- Monitor child support obligations through all available means and takes appropriate actions to enforce delinquent obligation in accordance with OCSS policies and procedures.
- Communicates with clients and other constituents via telephone, email, correspondence, and direct contact to ensure that support obligations are met.
- Manages a caseload of 500 to 600 cases to ensure that child support obligations are enforced.
- Performs other professional responsibilities as assigned by supervisor.
- Investigates and responds to inquiries and complaints concerning individual cases in a manner consistent with federal and state laws including the following: responding to inquiries and complaints by documenting actions taken to resolve or explain the issues on STARS.
Team Lead/Case Manager
Department Of Human Services(DCSS)
2022.07 - 2023.07
- Establishes child support obligations and ensures that such obligations are met.
- Communicates with clients and other constituents via telephone, email, correspondence, and direct contact to ensure that support obligations are met.
- Manages a caseload to ensure that child support obligations are met.
- Performs other professional responsibilities as assigned by supervisor.
- Prep files for court and attend court to establish, modify and contempt orders
Customer Support Specialist III
TTEC
2020.11 - 2021.07
- Explained in depth policy information, educating consumers on products that best suited their needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Signal Support Specialist (25U)
Army National Guard GA
2015.05 - 2021.05
- Report monthly in preparation for activities for Department of Defense.
- Ensure communication devices are working properly by performing signal support functions.
- Provide technical assistance and training for local area networks.
- Install, maintain and troubleshoot users with Signal Support systems and terminal devices.
- Planned and provided unit level training for Singars rt 1523g, Prc 117, and HF
- Installed and maintained fm radios as well as satellite radios also issued comsec which required a secret clearance.
- Taught company yearly radio etiquette and basic requirements for using and maintaining radios
Quality Control Auditor
Srg Global
2016.08 - 2018.07
- Ensured that approximately over 1000 car parts were in compliance with specifications.
- Complied with OSHA safety regulations.
- Kept accurate count of any parts that are not meeting specifications and give to Team Lead.
- Participated actively in process improvement initiatives aimed at refining both manufacturing methods and internal controls.
Order Puller
Sears Distribution
2014.03 - 2016.11
- Scanned merchandise into proper bins and locations.
- Consolidated overstocked merchandise into case bins.
- Prepared merchandise for shipping, including labels, order filling and packing.
- Received pick tickets from Warehouse Manager and ensured accurate number and product was picked for distribution.
- Trained new employees.
Data Entry Specialist
Wipro
2015.04 - 2016.06
- Performed day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
- Maintain and update records for all aspects of patient billing and management information records.
- Verified accuracy on all patient encounter forms submitted for processing or billing.
Education
Associate of Science - Health Science
American Military Univeristy
Charleston, West Virginia05.2021
High School Diploma -
Newton High School
Covington, GA05.2012
Skills
- Microsoft Windows Proficient (10+ years)
- Customer Service (9+ years)
- Communication (9+ years)
- Leadership (5+ years)
- Self-management (7+ years)
- Attention to detail (10+ years)
Timeline
Case Manager
Dekalb County District Attorney’s Office
2023.07 - Current
Team Lead/Case Manager
Department Of Human Services(DCSS)
2022.07 - 2023.07
Customer Support Specialist III
TTEC
2020.11 - 2021.07
Quality Control Auditor
Srg Global
2016.08 - 2018.07
Signal Support Specialist (25U)
Army National Guard GA
2015.05 - 2021.05
Data Entry Specialist
Wipro
2015.04 - 2016.06
Order Puller
Sears Distribution
2014.03 - 2016.11
Associate of Science - Health Science
American Military Univeristy
High School Diploma -
Newton High School
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