Summary
Overview
Work History
Education
Skills
Timeline
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Keyuanna Eubanks

Covington,GA

Summary

Strategic, accomplished professional with extensive customer service skills, problem-solving and communication skill. Pursuing a position within a dynamic organization with room for long-term growth, personal, and professional development.

Overview

10
10
years of professional experience

Work History

Case Manager

Dekalb County District Attorney’s Office
07.2023 - Current
  • Monitor child support obligations through all available means and takes appropriate actions to enforce delinquent obligation in accordance with OCSS policies and procedures.
  • Communicates with clients and other constituents via telephone, email, correspondence, and direct contact to ensure that support obligations are met.
  • Manages a caseload of 500 to 600 cases to ensure that child support obligations are enforced.
  • Performs other professional responsibilities as assigned by supervisor.
  • Investigates and responds to inquiries and complaints concerning individual cases in a manner consistent with federal and state laws including the following: responding to inquiries and complaints by documenting actions taken to resolve or explain the issues on STARS.

Team Lead/Case Manager

Department Of Human Services(DCSS)
07.2022 - 07.2023
  • Establishes child support obligations and ensures that such obligations are met.
  • Communicates with clients and other constituents via telephone, email, correspondence, and direct contact to ensure that support obligations are met.
  • Manages a caseload to ensure that child support obligations are met.
  • Performs other professional responsibilities as assigned by supervisor.
  • Prep files for court and attend court to establish, modify and contempt orders

Customer Support Specialist III

TTEC
11.2020 - 07.2021
  • Explained in depth policy information, educating consumers on products that best suited their needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.


Signal Support Specialist (25U)

Army National Guard GA
05.2015 - 05.2021
  • Report monthly in preparation for activities for Department of Defense.
  • Ensure communication devices are working properly by performing signal support functions.
  • Provide technical assistance and training for local area networks.
  • Install, maintain and troubleshoot users with Signal Support systems and terminal devices.
  • Planned and provided unit level training for Singars rt 1523g, Prc 117, and HF
  • Installed and maintained fm radios as well as satellite radios also issued comsec which required a secret clearance.
  • Taught company yearly radio etiquette and basic requirements for using and maintaining radios

Quality Control Auditor

Srg Global
08.2016 - 07.2018
  • Ensured that approximately over 1000 car parts were in compliance with specifications.
  • Complied with OSHA safety regulations.
  • Kept accurate count of any parts that are not meeting specifications and give to Team Lead.
  • Participated actively in process improvement initiatives aimed at refining both manufacturing methods and internal controls.

Order Puller

Sears Distribution
03.2014 - 11.2016
  • Scanned merchandise into proper bins and locations.
  • Consolidated overstocked merchandise into case bins.
  • Prepared merchandise for shipping, including labels, order filling and packing.
  • Received pick tickets from Warehouse Manager and ensured accurate number and product was picked for distribution.
  • Trained new employees.

Data Entry Specialist

Wipro
04.2015 - 06.2016
  • Performed day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
  • Maintain and update records for all aspects of patient billing and management information records.
  • Verified accuracy on all patient encounter forms submitted for processing or billing.

Education

Associate of Science - Health Science

American Military Univeristy
Charleston, West Virginia
05.2021

High School Diploma -

Newton High School
Covington, GA
05.2012

Skills

  • Microsoft Windows Proficient (10 years)
  • Customer Service (9 years)
  • Communication (9 years)
  • Leadership (5 years)
  • Self-management (7 years)
  • Attention to detail (10 years)

Timeline

Case Manager

Dekalb County District Attorney’s Office
07.2023 - Current

Team Lead/Case Manager

Department Of Human Services(DCSS)
07.2022 - 07.2023

Customer Support Specialist III

TTEC
11.2020 - 07.2021

Quality Control Auditor

Srg Global
08.2016 - 07.2018

Signal Support Specialist (25U)

Army National Guard GA
05.2015 - 05.2021

Data Entry Specialist

Wipro
04.2015 - 06.2016

Order Puller

Sears Distribution
03.2014 - 11.2016

Associate of Science - Health Science

American Military Univeristy

High School Diploma -

Newton High School

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Keyuanna Eubanks