Chelsea Rochester
Lake Charles,LA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Calcasieu Parish Police Jury
08.2023 - Current
- Assist youth with getting funds to attend post secondary school or training
- Maintain great customer service & problem solving
- Follow up monthly throughout their time in the WIOA program and one year after hire and completion of program.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their educational & training needs.
Loan Officer
Tower Loan
05.2023 - 08.2023
- Reviewing, authorizing and recommending loans for approval
- Met with applicants to determine their creditworthiness before deciding whether or not they will offer them a personal or commercial loan
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Maintaining professional customer service and problem solving.
- Developed strong relationships with customers through high levels of customer service.
Administrative Clerk
Lake Charles Police Department
05.2021 - 07.2023
- Answering multi phone lines in a call center
- Assist public with filing complaints and police reports
- Responsible for being familiar with police codes, efficiently operating a police radio dispatch system, and remaining calm during stressful situations and working to solve problems efficiently and effectively
- Proficient in Word, Excel & CAD system.
Activity Director
Grand Cove Nursing Center
06.2017 - 01.2021
- Plan and oversees recreational activities such as sports, arts and crafts, or dancing at a nursing home
- Focusing on creating activities that enrich residents lives with physical and cognitive exercise and socialization
- Attend care plan meetings in reference to the resident
- Transport residents to community outings and appointments
- Regularly contact residents families for events or emergencies.
Direct Support Tech
Evergreen Life Services
02.2015 - 07.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Administered medication as directed by physician.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Education
Associate's Degree - Business Administration
University of Phoenix
Phoenix, AZ06.2024
Associate of Business Administration - Business Administration
Sowela Technical Community College
Lake Charles, LA01.2023
Certification - Medical Assistant
Baton Rouge Community College
Gonzales, LA09.2013
High School Diploma -
Alfred M. Barbe High School
Lake Charles, LA01.2011
Skills
- Microsoft Office
- Clerical experience
- Positive Attitude
- Email and Telephone Etiquette
- Conflict Resolution
- Decision-Making
- Multi-line phone systems
- Front Desk
- Microsoft Excel (7 years)
- Schedule Management (8 years)
- Microsoft Word (10 years)
- Time Management
- Cash Handling
- Organizational Skills
- Data Entry
- Filing
- Windows (10 years)
- Customer service (10 years)
- Problem solving (10 years)
- Supervising experience
- Accounting
- Typing
- Office management
- Problem-Solving
- Case Documentation
- Organization and Multitasking
Certification
- Certified Medical Assistant, 10/01/13
- Certified Resident Activity Director, 03/01/18
- LEAPS Civil Service, 11/01/19
Assessments
- Customer focus & orientation, Proficient, 07/01/22, Responding to customer situations with sensitivity
- Teamwork: Interpersonal skills, Proficient, 01/01/22, Responding to challenging team situations at work
- Scheduling, Proficient, 08/01/22, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Customer service, Proficient, 07/01/22, Identifying and resolving common customer issues
- Work motivation, Proficient, 02/01/21, Level of motivation and discipline applied toward work
- Bookkeeping, Proficient, 10/01/22, Calculating and determining the accuracy of financial data
- Work style: Reliability, Proficient, 10/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Attention to detail, Proficient, 01/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Case Manager
Calcasieu Parish Police Jury
08.2023 - Current
Loan Officer
Tower Loan
05.2023 - 08.2023
Administrative Clerk
Lake Charles Police Department
05.2021 - 07.2023
Activity Director
Grand Cove Nursing Center
06.2017 - 01.2021
Direct Support Tech
Evergreen Life Services
02.2015 - 07.2017
Associate's Degree - Business Administration
University of Phoenix
Associate of Business Administration - Business Administration
Sowela Technical Community College
Certification - Medical Assistant
Baton Rouge Community College
High School Diploma -
Alfred M. Barbe High School
- Certified Medical Assistant, 10/01/13
- Certified Resident Activity Director, 03/01/18
- LEAPS Civil Service, 11/01/19
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