Keyun Wilson
Cedar Hill,USA
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekends. Work collaboratively with team members and provide excellent customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC
Dallas, Texas
06.2025 - 11.2025
- Delivered product information and recommendations to improve customer satisfaction.
- Collaborated with team members to refine service procedures, enhancing overall responsiveness.
- Analyzed CRM reports to pinpoint issues and recommend targeted improvements.
Benefits Enrollment Specialist
AO American Income Life
Dallas, TX
10.2024 - 04.2025
- Coordinated open enrollment periods, ensuring smooth operation and clear communication.
- Assessed effectiveness of benefits programs and proposed enhancements to improve client understanding and satisfaction.
- Developed strategies to communicate benefits information effectively to Veterans and Union Workers, increasing engagement.
- Informed clients of upcoming policy changes, facilitating smoother transitions and better compliance.
- Created and organized various payment methods for client transactions and calculated premiums.
Home Healthcare Coordinator
4 Coast Marketing
Dallas, TX
01.2021 - 10.2024
- Reviewed monthly insurance rosters to ensure timely coordination of client in-home service needs.
- Answered inbound and outbound phone calls to support seamless communication in care delivery.
- Built strong relationships with clients to enhance trust and communication.
- Accessed and protected client health information in alignment with HIPAA standards.
- Maintained up-to-date knowledge of healthcare laws and accreditation standards to ensure compliance.
- Documented client contact details to maintain accurate and up-to-date client records.
Office Assistant
Dee's Accountant Services
Dallas, TX
01.2016 - 12.2020
- Welcomed guests and managed mail while collaborating with management to resolve challenges and enhance guest experience.
- Responded to customer inquiries via email and telephone.
- Handled confidential and sensitive data with discretion and integrity to ensure compliance and trust.
- Entered data into databases for accurate tracking and record-keeping.
- Proofed documents and organized records, reports, and files.
Education
High School Diploma -
Walter L. Cohen Sr. High School
New Orleans, LA05-1995
Some College (No Degree) - Business Administration
Delgado Community College
New Orleans, LAundefined
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Skills
- Problem-solving skills
- Active listening
- Record management
- Team collaboration
- Organizational abilities
- Interpersonal communication
- Attention to detail
Certification
Life and Health Insurance
Timeline
Customer Service Representative
TTEC
06.2025 - 11.2025
Benefits Enrollment Specialist
AO American Income Life
10.2024 - 04.2025
Home Healthcare Coordinator
4 Coast Marketing
01.2021 - 10.2024
Office Assistant
Dee's Accountant Services
01.2016 - 12.2020
High School Diploma -
Walter L. Cohen Sr. High School
Some College (No Degree) - Business Administration
Delgado Community College