Keyunia Allen
Monroe,LA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Everise
HealthCare Customer Service Representative
11.2022 - 04.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Carenet Healthcare
Medical Receptionist
01.2019 - 10.2022
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
Education
Certification - Dental Assistant
Unitech Training Academy
Monroe LA06-2018
High School Diploma -
Wisner High School
Wisner, LASkills
- Appointment Scheduling
- Strong interpersonal skills
- Medical terminology knowledge
- Follow-up skills
- Record maintenance
- Problem-Solving
- Multitasking and Organization
- System Updating
- Relationship Building
- Team Leadership
Timeline
Everise
HealthCare Customer Service Representative
11.2022 - 04.2025
Carenet Healthcare
Medical Receptionist
01.2019 - 10.2022
Certification - Dental Assistant
Unitech Training Academy
High School Diploma -
Wisner High School